Business ProfileforBurns Funeral Home

My brother died in *****, **, on June 15, 2021, and his body was taken to the Burns Funeral Home in ****. I was notified by the ******************************** that same day, & contacted the funeral home to find out what Needed to be done to have his remains cremated & shipped to me.Everything went well until the funeral home's ***** the ***************** branch in ****, processed the check I wrote to the funeral home to pay for my brother's cremation twice--once for someone else's services, & then for the cremation for my brother. My credit union caught the mistake, & got my money back that was debited from my account in error. Unfortunately, all of that triggered a returned check message to the funeral home, & a woman who works there, assumed incorrectly, that it was because of insufficient funds in MY checking account. When I heard that voicemail message, I called the funeral home & told them there had been a mistake made by their ***** *** was NOT going to pay them for my brother's cremation again. A few days later, I went to my credit union office, with my **************** of the debits, & a woman who works there faxed all of the information, with an explanation of what happened, to the funeral home. I don't have a fax machine. I think the funeral home people should have found out exactly what happened before that woman called me. Other than that, their service was good, *** was treated well, for the most part.