Business ProfileforExtreme Power House, LLC

I purchased an intake from Extreme Power House, LLC on Feb, 13th, 2024. Here is the summary: I want to express my concerns about the service I have received during this process. From the outset, I stated my confusion about what part would fit my car. The website is unclear in that regard. Thus, I sent the following via email:"Hi, I want to verify that EVENTURI MINI ****** S/JCW FACELIFT (LCI) - BLACK CARBON INTAKE EVEEVE-F56-LCI-CF-INT will fit my car before I purchase. I have a 2020 Mini ****** Clubman JCW. This has the 2.0L engine with 301hp, Same as the ** model but the hood vent is different than the **. Thanks for your help, *********************."There were a variety of back and forth messages, including me taking photos and culminating with this:"Hello, Thank you for your patience! We heard back from the manufacturer, and they stated the following: That's the 306 HP intake per MINI EVE-JCW**3-INT.You can find it at the following link:*********************************************************************** I followed with this message: "Thank you for checking with the manufacturer. If that statement means it fits and you have it in stock, I would like to order it."Your response:"Hello, As stated by the manufacturer, the part provided is compatible with your vehicle."I contacted sales and ordered what was indicated in my very first email: EVENTURI MINI ****** S/JCW FACELIFT (LCI) - BLACK CARBON INTAKE EVEEVE-F56-LCI-CF-INT aI know no other way to interpret "thats the 306HP intake per MINI EVE-JCW**#-INT as a response to my original question. The response to me would seem to imply that I am familiar with complex part numbers/codes. I asked to verify the part that would fit. When I called sales, they should have said, that is not the correct part for your car. A 20% restocking fee for a part I did not install ($300 dollars) is a wholly disproportionate restocking fee and is unacceptable for a situation with shared responsibility for the confusion.