29 Customer Reviews
Review from Anitra M
1 star09/19/2024
As I was making my installment payment which rapidvisa told me I will not be affected by the new fees increase which I started my payment on the 28th of February 2024,Rapid visa allowed me to finish my payment in July and I never had anything from them only to receive a message from them after I have completed my payment three weeks later I didn't hear from my agent that I was still having a new fees, they sent me an email showing completed payment weeks later rapid visa sent me a message that I need to pay for the balance of 916 dollars more for a payment I have already been informed of completion, now my petition process is on pause. Rapid visa is unable to put this clear for their customers to understand, also they are slow to pursue your process,when you ask for your money back the don't repay you what they are suppose rather they take about a 70? or more of your money, you can't even contact them 24hours on phone. This action is making me feel as though they are scammers because they don't tell you the whole truth they keep things you should know at first secreted to lure people in and charge you for things they have not truly completely finished. And this is truly frustrating and depressing. They kept reminding me that I have to pay the child fees of 479 dollars in the month of April and not once did they tell me that my fees was more than that out of 2000 dollars plus the only want to refund 535 dollars saying the only refund the government fees.
RapidVisa, Inc. Response
09/26/2024
Hi Anitra,
We take customer satisfaction seriously and want you to know that your experience matters. We sincerely apologize for the confusion and frustration you've experienced. We strive to be transparent at all times, but it appears there was a misunderstanding regarding the updated fees and the payment timeline.
Although you started your application before the government's increased fees took effect, you were unable to complete the requirements even after we sent you multiple reminders to ensure your process would be completed before the fee increase deadline. Unfortunately, as your application wasn't submitted in time, the new fees became applicable.
We understand that this situation has caused stress, and we deeply regret any misunderstandings. I’m glad to hear that you and one of our supervisors were able to agree on keeping your account active while you explore options for a tourist visa until you’re ready to proceed with the immigrant visa petition.
Please know that we're committed to supporting you as you move forward. If you have any additional questions or need further assistance, our team is here to help.
Sincerely,
The RapidVisa TeamReview from ADRIAN B
1 star08/15/2024
Do not use this company. Stay awayyyyy. The 5 stars are bot reviews. 0 STARS is more than they deserve. I had to deal with this company twice bc my wife is from Philippines. These people are incompetent and use a lethargic modus operandi. They are very persistent in their soliciting but after getting your money u have to push them to get something done. We have missed the April 1st deadline which increased the immigration fees. We finished our part way before the deadline but they did not want to get it done in a timely manner. The basically told us they have other clients more important than us although we paid the premium services They said if not happy with the services u can cancel within 14 days and get your money back. A big lie . You have to take them to court to get reimbursed .I'm still in the fight to get my money back. SCAMMERS!!!RapidVisa, Inc. Response
08/28/2024
Hi Adrian,
Thanks for your feedback. We understand your urgency and apologize for any inconvenience. While we appreciate your desire to meet the deadline, completing the Adjustment of Status application in such a short timeframe was challenging due to its complexity and the need for thorough review.
We understand your concerns about our refund policy. As we discussed previously, unfortunately, refunds aren’t possible in cases where we’ve already prepared your forms and provided the necessary supporting documents. We want to ensure you’re fully aware of our policies so there are no surprises.
We strive to maintain our standards to ensure every application we handle is properly completed. Our goal is to be transparent about the process and avoid overpromising.
We appreciate your understanding and value your feedback as we continue to improve our services. If there’s anything further we can assist you with, please let us know. We truly appreciate your understanding and patience.
Sincerely,
The RapidVisa Team
Review from Denzil D
5 stars08/02/2024
Rapid Visa was a very professional and thorough service they not only help me achieve my goals and aim but I appreciate their sincereness and dedication thank you rapid VisaRapidVisa, Inc. Response
08/14/2024
Thank you! It was our pleasure to help you achieve your goals, and we truly appreciate your recognition of our sincerity and dedication. If you need any further assistance, please don’t hesitate to reach out.Review from Roger W.
5 stars05/14/2024
Great company. There to help you till the end. Will make sure you are finished with your journey happy and satisfied. Have used them for 8 years. Never a problemRapidVisa, Inc. Response
05/27/2024
Thank you so much for your wonderful feedback! We're very happy that you've been with us for 8 years and that your experience has consistently been positive. We're grateful for your trust and loyalty. Here's to many more years of happy collaborations!Review from Rich T
1 star04/13/2024
I’m currently using them. I wouldn’t recommend them to no one. Not up to date of these issues. Hard to deal with and or work with. Don’t take clients behalf first or provide the best service. Telephone staff is rude and disrespectful about your concerns and don’t address all your needs. Hard to talk to supervisor or get answers on issues that arise. Again I don’t recommend this company for many reasons and I can go on. Extra service are worthless. File on your own it’s not too scary. Worst you may have to be called in on these matters but you may have to anyway even with there services. Try another companyRapidVisa, Inc. Response
04/22/2024
Hello Rich,
Thank you for sharing your feedback with us. Please accept my sincere apologies for any inconvenience you have experienced.
Our team has been diligently working to assist you and address your concerns. We have made several attempts to reach out to you and request certain documentation to complete your application efficiently. Our intention is not to make things difficult but rather to ensure that we provide the best possible service and help you achieve the best outcome for your petition.
Upon reviewing your application, I noticed that it is still in progress. To expedite the process and provide you with the assistance you need, we kindly request your prompt cooperation in providing the required documents. Your collaboration will significantly contribute to a smoother and faster resolution.
Please inform us of any additional assistance you may need so that we can address these matters further. We are here to help and are glad to assist you so you can get the service you deserve.
Thank you for your understanding and cooperation.
All the best,
Denise
RapidVisaReview from Paul F
2 stars11/25/2023
I think they are dragging there feet and keep prolonging the process .RapidVisa, Inc. Response
12/14/2023
Hello, Paul,
We appreciate the feedback and acknowledge that immigration is a time-sensitive concern. Although we cannot change USCIS processing times, we can enhance how we inform customers of the movement (or lack of change) in these government timeframes.You may check the official times here: ****************************************. As context, government processing times tend to shift every month and are influenced by factors such as how many applications USCIS receives and the complexity of cases. Unfortunately, these factors are outside of our control. Rest assured, we're doing our best to assist. Feel free to reach out if you have specific questions or need assistance. Your patience is appreciated.Review from Ignacio P
1 star11/01/2023
SCAM! DO NOT HIRE THIS COMPANY!!! I wish I had read the reviews before spending over $500 with them. I paid for the premium service so they can help me with my Removal of Conditions paperwork. Everything was normal until I got a rejection notice from the government because RAPID VISA FORGOT to send the check I have provided for them to send with the package. Thanks to this "mistake" I am out of status, and it took them over a month to send the package from the moment they had all the information printed at the beginning of the process. They refused to give me a full refund and only gave me a refund on the "premium" fee. When I asked for a refund they send me a page that has their disclaimer "ON AN “AS IS” AND “AS AVAILABLE” BASIS. RapidVisa MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SITE, SERVICES, OR INFORMATION, CONTENT, OR MATERIALS OFFERED ON THE SITE OR THROUGH THE SERVICES. We make no promises about the website or services we provide, and do not guarantee that our services are right for you. You are responsible for determining whether or not you should use our website or services. If you do use our website or services, you do so at your own risk. " They are a "do it at your own risk" company that WILL NOT HELP YOU in something as delicate as your legal status.RapidVisa, Inc. Response
11/29/2023
Thank you for sharing your concerns with us. I sincerely apologize for the challenges you've faced during your Removal of Conditions process with RapidVisa. Your feedback is crucial, and I understand the impact this has had on your status.
I want to assure you that we take your feedback seriously and are committed to addressing your concerns. I'm truly sorry to hear about the omission of your check. This is certainly not the level of service we aim to provide, and I want to assure you that we take this matter seriously. We are actively reviewing your case and working on improving our processes in the future.
Regarding the refund, I understand your disappointment. While we can't change the past, we have processed a refund for the premium fee as an acknowledgment of the service lapse.
I'd like to clarify our disclaimer. While we provide services with care, the dynamic nature of immigration processes makes it challenging to guarantee specific outcomes. Nevertheless, we are dedicated to assisting you to the best of our ability within the legal framework.
Your satisfaction is our priority, and we are open to discussing any additional steps or concerns you may have.
If you have further questions or would like to discuss this matter in more detail, please don't hesitate to reach out directly at support.team-rv@rapidvisa.com.
We appreciate you bringing these concerns to our attention, and we are committed to working toward a resolution that meets your satisfaction.
Denise of RapidVisaReview from Etimbuk U
1 star10/25/2023
RapidVisa MESSED up my dad’s I485 form; most things on there is wrong. I was never asked to review my form before shipment and now the stress I’m going through to correct this mistake is a lot and RapidVisa isn’t helping in any way after paying extra for my application to be reviewed multiple times before shipment. My dad’s name is wrong, my sister’s and my mom’s names and information are also wrong. The more I look at the form the more errors I find. It hasn’t been up to 2 weeks and I’m getting NOTICE OF INTENT TO DENY from USCIS. I really regret not doing this application myself. I called a couple time but all I’m getting is go ***** yourself.Review from Timothy R
1 star09/10/2023
They outsource EVERYTHING to the Philippines and you can never talk to an American when a hard question cannot be answered. My fiance was denied in her second interview with no explanation and Rapid Visa (Philippino employees)just said "sorry about that one." I did everything they asked. I lived in Africa with my wife for 3½ months.Review from Melissa K
1 star07/06/2023
This was my last email to RV. "dear.. I seeked transparency and when you mentioned over the phone that I cannot petition for my husband I was confused. I have done more than enough research and knew I could petition for my husband. I was willing to invest but your focus remained on me making my payment first before I could get my questions answered. We decided to move forward with a well known lawyer in the country and we have already submitted our petition with expedited documentation. With time I realized that Rapid visa does what I could do on my own and what I wanted was to understand the entire process. I could not do that with a rapid visa since you only submit our documentation and do not actually represent us (like someone who files taxes as a third party) . I was not willing to risk a single mistake on our petition being how sensitive this whole matter is. I was also not okay with the reviews I viewed online from MANY sources and decided the safest route for my family and I was to invest in the proper firm and individuals who could represent us the entire way and carry the license to handle all situations. I appreciate you reaching out and remaining consistent, but I have moved forward with trusted sources and wish to no longer receive any communications for Rapid Visa. Thank you and have a great day" PLEASE UNDERSTAND RV IS NOT RESPONSIBLE FOR ANY MISTAKES, THEY ONLY DO DOCUMENTATION LIKE THOSE WHO FILE YOUR TAXES AND BACK THEMSELVES BY A CORPORATE. WORKING WITH USCIS IS VERY SENSITIVE AND THE SMALLEST THINGS CAN AFFECT YOUR PETITION AND SET YOU BACK YEARS AND POSSIBLE DENIAL. THEY ARE NOT TRASPARENT & THOUGH IT WAY SEEM DIFFICULT, THE BEST THINGTO DO IS GO WITH A FIRM OR LAWYER THAT IS WILLING TO GUIDE YOU & BE WITH YOU THE ENTIRE WAY. RAPID VISA DOES NOT DO THIS & DOES NOT PROVIDE THE TRANSPARENCY THOSE PETITIONING FOR THEIR DOCUMENTS IN THE U.S. REALLY NEED. THEY NEED GUIDANCE TO UNDERSTAND THEIR RIGHTS! DO YOUR RESEARCH ALWAYS.RapidVisa, Inc. Response
07/11/2023
We appreciate your time in describing these challenging concerns. You've brought to our attention a gap where it's unclear to our customer what the next step is when completing the initial questionnaire. We see you completed about 30% of that process so unfortunately it was not possible for us to understand your eligibility for a specific immigration path. However, that should have been clearer to you in our process. We will surely improve that issue soon, as it feels terrible not to know what's coming up next.
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