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Find a Location

RapidVisa, Inc. has 1 locations, listed below.

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    Business ProfileforRapidVisa, Inc.

    Computer Software Developers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.1/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/2/2009

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    RapidVisa has now helped over 70,000 people process their immigration applications from 188 countries. We have 60+ full-time employees across our three offices. While we offer help with many petition types, we specialize in family reunification type visas. RapidVisa brought 7 day a week live telephone and chat support to an industry that had never seen this level of service. Unlike most other immigration processors in business today, all of RapidVisa's support staff are actual RapidVisa employees, not contracted call centers.

    While we specialize in preparing immigration documents, our real strength lies in the extensive support we provide to our clients for a fixed, one-time fee. Whether your petition takes four months or two years, we continue to support you through the entire process for one low fixed fee and a money back guarantee.

    Business Details

    Location of This Business
    8925 W Post Rd Ste 120, Las Vegas, NV 89148-2434
    BBB File Opened:
    7/20/2016
    Years in Business:
    18
    Business Started:
    3/7/2006
    Business Started Locally:
    6/23/2016
    Business Incorporated:
    6/23/2016
    Accredited Since:
    9/2/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Boundless Immigration Inc.
    Additional Contact Information

    Fax Numbers

    • (719) 218-9096
      Primary Fax

    Email Addresses

    Customer Complaints

    24 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    29 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Anitra M

    1 star

    09/19/2024

    As I was making my installment payment which rapidvisa told me I will not be affected by the new fees increase which I started my payment on the 28th of February 2024,Rapid visa allowed me to finish my payment in July and I never had anything from them only to receive a message from them after I have completed my payment three weeks later I didn't hear from my agent that I was still having a new fees, they sent me an email showing completed payment weeks later rapid visa sent me a message that I need to pay for the balance of 916 dollars more for a payment I have already been informed of completion, now my petition process is on pause. Rapid visa is unable to put this clear for their customers to understand, also they are slow to pursue your process,when you ask for your money back the don't repay you what they are suppose rather they take about a 70? or more of your money, you can't even contact them 24hours on phone. This action is making me feel as though they are scammers because they don't tell you the whole truth they keep things you should know at first secreted to lure people in and charge you for things they have not truly completely finished. And this is truly frustrating and depressing. They kept reminding me that I have to pay the child fees of 479 dollars in the month of April and not once did they tell me that my fees was more than that out of 2000 dollars plus the only want to refund 535 dollars saying the only refund the government fees.

    RapidVisa, Inc. Response

    09/26/2024

    Hi Anitra, 

    We take customer satisfaction seriously and want you to know that your experience matters. We sincerely apologize for the confusion and frustration you've experienced. We strive to be transparent at all times, but it appears there was a misunderstanding regarding the updated fees and the payment timeline. 

    Although you started your application before the government's increased fees took effect, you were unable to complete the requirements even after we sent you multiple reminders to ensure your process would be completed before the fee increase deadline. Unfortunately, as your application wasn't submitted in time, the new fees became applicable.

    We understand that this situation has caused stress, and we deeply regret any misunderstandings. I’m glad to hear that you and one of our supervisors were able to agree on keeping your account active while you explore options for a tourist visa until you’re ready to proceed with the immigrant visa petition.

    Please know that we're committed to supporting you as you move forward. If you have any additional questions or need further assistance, our team is here to help.


    Sincerely,
    The RapidVisa Team

    Local BBB

    BBB of Southern Nevada, Inc.

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