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            Business ProfileSleep Safe Solutions

            Medical Equipment

            Contact Information

            4952 S Rainbow Blvd STE 340

            Las Vegas, NV 89118-1116

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            Email this Business
            (833) 757-7233

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            4952 S Rainbow Blvd STE 340, Las Vegas, NV 89118-1116
            Email this Business
            BBB File Opened:
            6/1/2021
            Years in Business:
            7
            Business Started:
            5/25/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • REPAP.com
            • SleepSafeSolutions
            Business Management
            • Mr. Jim Boyle, Owner
            Contact Information

            Principal

            • Mr. Jim Boyle, Owner

            Customer Contact

            • Mr. Jim Boyle, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/20/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unresolved
            1. I had ordered a Resmed Chin ********* and I paid $14.95 for the item and $7.15 for **** Priority Mail shipping, for a total of $22.10.2. ***** shipped me a Sunset Healthcare Solutions Universal Neoprene Chinstrap, which is not what I ordered.3. In addition, ***** shipped this item via **** First Class Package, even though I had paid for **** Priority Mail shipping. This is deceitful and I was overcharged for shipping.4. After I contacted *****, I was told that the item I ordered was out of stock and that I would receive the correct item when it was back in stock. However, even today, *****'s website continues to show that the Resmed Chin ********* as "Stock Available", which is obviously incorrect and also deceitful.5. I told by ***** that in order to receive a refund, ***** would not be sending me a prepaid return label, and that I would have to send the incorrect item back to ***** at my own expense.6. So in order to return an item I did not order, and to get my money back, I have to spend more money to return the item to ***** and I would not be reimbursed for this return shipping.7. This is not acceptable. I should not have to pay to fix a mistake made by *****. In fact, I am not even sure if it is a mistake, or if ***** intentionally sent me the wrong item (since I have been told that the correct item is not in stock).8. I am still happy to return the incorrect item, as long as I don't have to pay for the return shipping. But ***** does not have an explanation for why the customer must pay for return shipping when an incorrect item is shipped by *****.9. Earlier BBB complaints regarding this company show the same deceptive behavior of shipping incorrect items to customers and then not covering the return shipping charges.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Michael W

            11/15/2023

            These folks are scam artists to the highest degree! They sell recalled products. I bought a BiPAP machine from them that was actually recalled which I found out later from my doctor and Philips. I called them to ask to return the item due to that reason, but they flat-out refused. They said you buy it, use it, you own it! I then decided that I was gonna go the next route and file a dispute with my card company. After several weeks of not hearing anything from them, I canceled the dispute and was NEVER refunded the money I paid to these ********. They then have the nerve to email me saying they are going to take me to a collections agency because I filed a dispute with my bank but I never got the money back from the item. When I tried to explain to the gentleman over the phone who claims he was the owner of the company he accused me of being a fraud artist. Do me a favor and stay clear away from this company. They need to be shut down!

            Sleep Safe Solutions Response

            11/21/2023

            After receiving his merchandise Customer initiated a charge back to his bank. This customer was unhappy that his account was in a collection status and has unfortunately used this platform to sway readers. 

            Local BBB

            BBB of Southern Nevada, Inc.

            More Info on Local BBB

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