Business ProfileforShop Top Dog Products
At-a-glance
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Business Details
- Location of This Business
- 3540 W Sahara Ave # 708, Las Vegas, NV 89102-5816
- BBB File Opened:
- 5/31/2017
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
mena g
1 star06/12/2022
Shop Top Dog Products Response
06/14/2022
Customer placed order at 4:59pm Eastern on Thu May 26th (after the cutoff time to ship a package same day).
We shipped their order on Fri May 27th Eastern (next day) via Priority Mail Express (1 to 2 day service). Saturday was day 1, the Post Office is closed on Sundays, and Monday (Memorial Day) was a Postal holiday. Tuesday May 31st was delivery day 2 and according to the USPS tracking information their package was delivered that day.
Customer subsequently messaged us stating the shipping address they entered when they placed their order was someone they stayed with for 2 days, but were no longer there and that their package was currently at their address.
We instructed the customer to have the person who they stayed with return the package to the USPS and tell the USPS to return the package to sender (no charge for this if the package has not be opened).
Customer is not taking responsibility for their error.
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