At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 6865 Sierra Center Pkwy STE 200, Reno, NV 89511-2216
- BBB File Opened:
- 9/28/2010
- Years in Business:
- 15
- Business Started:
- 10/1/2009
- Business Incorporated:
- 7/27/2012
- Accredited Since:
- 5/14/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Rock's Consign Furniture, LLC
- Hours of Operation
Primary
- M:
- 9:00 AM - 7:00 PM
- T:
- 9:00 AM - 7:00 PM
- W:
- 9:00 AM - 7:00 PM
- Th:
- 9:00 AM - 7:00 PM
- F:
- 9:00 AM - 7:00 PM
- Sa:
- 9:00 AM - 7:00 PM
- Su:
- 10:00 AM - 5:00 PM
- Business Management
- Mr. Alan R. Rock, Managing Member
- Mr. Erik Rock, Manager
- Mr. Remington Rock, Manager
- Contact Information
Principal
- Mr. Alan R. Rock, Managing Member
Customer Contact
- Mr. Remington Rock, Manager
- Additional Contact Information
Fax Numbers
- (775) 322-0140Primary Fax
Phone Numbers
- (775) 434-1970Other Phone
- (509) 928-9090Other Phone
Email Addresses
- Primary
- (775) 322-0140
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Christine B
1 star07/12/2023
Consign Furniture Response
07/14/2023
HI *********,
My name is Remington Rock and would like the opportunity to rectify your situation. Unfortunately, rather than calling us back to solve the issue you referred to name calling and reviews. I will first start out by stating we are absolutely not thieves as they say, " the proof is in the pudding" We would not been able to open 4 stores across the western US while being the largest brick and mortar consignment store in the US by stealing from our consignors. We have over a 4.5 ****** rating with over **** reviews! Second, I am a firm believer in owning up to your mistakes and with that said we absolutely made a mistake by selling your lamps without your approval but again it was a mistake with no intent. We have over **** items coming into the Reno store on a weekly basis and made a mistake that has happened maybe 3 times over a 15-year period. With that said we gave you other lamps in leu of yours we made the mistake with and you along with everyone agreed that would suffice. We would have definitely paid you out if had not agreed that you would accept the replacement lamps for your place of donation. We have not changed our story once as we have been firm on the fact we REPLACED your lamps with others that WERE accepted by whomever you were working with. At the very best there was a miscommunication with *** and yourself and still can be rectified. I would suggest that in the future you be respectful in rectifying matters like this and not refer to name calling. I am willing to have a conversation with you to make sure you are happy, Please reach out to me anytime to discuss this matter.
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