ComplaintsforSam Goody
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In September, I was making a small purchase and asked if I would like to use a discount. I agreed to this, just thinking it would be a coupon I received, and went on my way. Suddenly, I began to get $12 monthly charges on my card with random magazines showing up to my house. On numerous occasions I had tried to cancel whatever I was unknowingly signed up for, and each time I was told that I had canceled my subscription, but yet I continued to receive these miscellaneous charges with magazines showing up to my house. With a phone call, and speaking with a few people, I was able to finally cancel what apparently was a credit card that I had signed up for (never even got a card in the process), but was refused a refund for the $12 monthly charges with an additional $4 miscellaneous fee on a card I hadn't even received and magazines which have been untouched in my home. I’m away at college, these were shipped 2 hours away to my house where I was unaware for a few months that I had even been getting these magazines. I’m having money struggles as it is, being a full-time student who can only only as of late work, with only a few hours each week at that, and an in total $16(not including tax) charge to my account MONTHLY is extremely detrimental. I could have bought a necessary textbook with the money that was ripped from my account had I had the ability to save it. This entire situation is completely absurd, and shows that FYE’s employees don’t care about their customer relationships and only care about commissions. It takes a lot for a young and inexperienced adult to realize that a company is corrupt and so in the wrong, and this may seem minor but in my circumstance this is a major issue that no paying customer should EVER have to unknowingly go through.Business response
03/08/2022
To Whom It May Concern:At the time of purchase a customer paying with a credit card is offered our membership program. There is a pamphlet for our membership program which explains all the terms and conditions of the program. The customer is given this pamphlet at the time of purchased. There is a phone number within the pamphlet that allows them to cancel via phone. The membership was cancelled on 3/2/2022. A full refund for the six charges of $11.99 has been processed. Please allow 10-15 business day for the full processing.The customers receipt states the information regarding the promotion. There is also a pamphlet for the promotion which explains all the terms and conditions of the promotion. The customer is given this at the time of purchased. There is a phone number on the pamphlet that allows them to cancel via phone. If the customer needed assistance getting their order cancelled they could have contacted our store customer service and we would have been able to assist them. We located the order; it was for ******** **********, ******* ***** and ************* ******. ************* ****** was previously cancelled on October 22, 2012. There was no renewal charge for this title so there is no refund. There were renewals for ******** ********** and ******* *****. Those were also previously cancelled. The refund for the ******** ********** renewal took place on February 23,2022 in the amount of $15. ******* ***** will be cancelled, please allow 10-14 business days.Thank you for allowing us to respond to this concern.Initial Complaint
02/22/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I went Christmas shopping at the Lynnhaven mall in Virginia Beach and bought some things at F.Y.E. When I went to purchase the items at the register, the cashier told me of a way to save 15% by joining a vip backstage pass subscription and I can cancel the subscription the next day by calling. So I took the deal and called the next day and cancelled. Two months later, I got a charge for $12 from tme*mags.com. Not knowing what this charge was for, I changed my card and found out that this was from F.Y.E making the unauthorized charge. I verified by calling them and they said they would refund my money and send me a check within 3 to 5 days. So they lie on the phone about canceling and lie about sending a refund and made this 15% savings not worth all this trouble.Business response
03/08/2022
To Whom It May Concern:
At the time of purchase a customer paying with a credit card is offered our membership program. There is a pamphlet for our membership program which explains all the terms and conditions of the program. The customer is given this pamphlet at the time of purchased. There is a phone number within the pamphlet that allows them to cancel via phone.
The membership was signed up for on 12/8/2021. The membership was cancelled on 12/10/2021. There were no charges to refund.The customers receipt states the information regarding the promotion. There is also a pamphlet for the promotion which explains all the terms and conditions of the promotion. The customer is given this at the time of purchased. There is a phone number on the pamphlet that allows them to cancel via phone. If the customer needed assistance getting their order cancelled they could have contacted our store customer service and we would have been able to assist them.
We located the order; it was for **********. A cancellation was processed. This is to confirm that the customer will receive a full refund on their credit card statement in the amount of $12. Our records indicate that this was the only charge the customer received and it was processed on February 11, 2022 after the free trial period ended.
Thank you for allowing us to respond to this concern.
Customer response
03/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
***** *****
The answer they provided is incorrect. The attached screen print shows the charge and refund that was just made as of Mar 3rd. This shows that my refund was only done after I put this complaint in. If this is what it takes any customer to get their money back from an unauthorized charge, then this company should loose its credibility.Initial Complaint
02/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, A worker unlawfully signed me up for FYE's membership program. The 26th of every month I've had a transaction of $11.99 come out for "TLG FYE VIP". I didn't notice this was happening until last months transaction (January 26, 2022). I went back into my bank statements and noticed this has been happening since March of 2020. I never consented to this membership. I've also noticed online others have had similar experiences as I. If I've ever seen a legal scam before I'd say its this. If there is room to somehow get a refund or be able to have some action done about this I can supply proof of it coming out of my account since 2020. Thank you for taking your time to read this. *** ************Business response
02/16/2022
To Whom It May Concern:At the time of purchase a customer paying with a credit card is offered our membership program. There is a pamphlet for our membership program which explains all the terms and conditions of the program. The customer is given this pamphlet at the time of purchased. There is a phone number within the pamphlet that allows them to cancel via phone. The membership was signed up for on 1/24/2020. Ms. ************ cancelled the membership on 2/11/2022. The customer/member was refunded in full, $287.76.Initial Complaint
02/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have 2 charges on my account for $11.98 each. They say I made a purchase and agreed to something called a backstagepass I have never been to this establishment. I called customer service she did cancel whatever membership she says I agreed to but also stated I would not get a refund because it is past 30 days. About a month ago I started to receive magazines in they mail as well, I have not ever signed up for anything like this. I am very street smart and very careful of the information I give out and sign up for I need a full refund.Business response
02/16/2022
At the time of purchase a customer paying with a credit card is offered our membership program. There is a pamphlet for our membership program which explains all the terms and conditions of the program. The customer is given this pamphlet at the time of purchased. There is a phone number within the pamphlet that allows them to cancel via phone. The membership was signed up for on 12/5/2021. Ms. **** called and cancelled the membership on 2/7/2022. The customer/member was billed twice on January 5th and February 5th for $11.99 each. One refund was issued at the time of cancellation and the other was completed on February 10th. Thank you for allowing our response.Customer response
02/17/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** ****Initial Complaint
01/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I tried to cancel my subscription to FYE, and the woman wouldn't cancel it. She said I had until the 27th and if I called after that she would cancel it, but until then I would still be charged.Business response
01/20/2022
At the time of purchase a customer paying with a credit card is offered our membership program. There is a pamphlet for our membership program which explains all the terms and conditions of the program. The customer is given this pamphlet at the time of purchased. There is a phone number within the pamphlet that allows them to cancel via phone.
The membership was signed up for on 5/28/2021. Ms. **** cancelled the membership online on 6/5/2021. The customer/member was not charged for the membership.
Initial Complaint
12/13/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order #********. The website clearly lists this item as in stock. I placed the order on 12/3/71, and my credit card company posted this charge on 12/4/21. Several days later, I received an email that the CD was on back order. However, no option for a refund was offered. I have contacted FYE FOUR (4) times, asking for a refund; however, I have only received auto-mails telling of an alleged backlog. Two issues remain. 1. My refund has not been processed (after several attempts). 2. The website information is misleading and deceptive, listing items in stock that are not in stock.
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Customer Complaints Summary
67 total complaints in the last 3 years.
23 complaints closed in the last 12 months.