ComplaintsforProAudioStar
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Complaint Details
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Initial Complaint
11/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On November 14, 2022, I purchased a used Squier Jaguar ProAudioStar listed as "Mint" condition for $299.59 via the web. The guitar arrived on November 20, and I immediately found damage to the guitar body. There was no corresponding damage to the packaging, so the damage was there before the guitar was packed and shipped. Per their email order response, I emailed ProAudioStar about the damage, including a picture of it. That received no response. On Nov. 15th, I followed up bycontacting them through their web site customer service, again leaving my email and phone number, and received no response.The order number was *********.I can have the damage repaired, but this involves some refinish work, estimated by a shop at $100.Customer response
11/23/2022
Better Business Bureau:
I have been communicating with the business in reference to complaint ID ********, and they have agreed to a partial refund that I think is a fair resolution to the problem.
Sincerely,
*********************
Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Trying to get a refund for a item I sent back within 30 days and got denied a refundBusiness response
10/10/2022
Good afternoon ****,
I apologize for the delay in communication and for your resolution, however we had to work directly with Reverb to fix the issue with your return. I see that you initially requested a return under the wrong order and when the item was received and did not reflect what was originally requested to return, it caused a delay in our refund process. This has since been taken care of and you have been refunded in full. Again, I apologize for the delay. Please feel free to reach out if you have any further questions or concerns. Thank you and take care.
All the best,
***********************
Customer response
10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************
Initial Complaint
04/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered and paid for a used bass guitar amp back on February 18. I was told that the amp in question was sold to someone else and was offered a new amp for the same price. I was told the new amp would be back in stock in two weeks. After waiting 4 weeks and still no new amp, I requested a refund and was told that one would be provided in 3 business days. Ten days later, I still have not received a refund.Order#********* Amount: $569.69Business response
04/20/2022
Good afternoon *******,
After further reviewing your order, it looks as if you have filed a dispute with Affirm in regards to your refund. Unfortunately, we are unable to refund any money while a dispute is open. You will receive your refund when Affirm has completed the dispute. However, I will let you know that we have reached out to Affirm several times in regards to your dispute, stating that we agree with the dispute and are willing to offer a full refund. Please feel free to reach out if you have any further questions or concerns. Thank you and take care.
All the best,
***********************
Customer response
04/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************Initial Complaint
03/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a guitar from Proaudiostar on 2/24/22 that was scheduled to arrive 2/28/22.After not arriving and many attempts to contact Proaudiostar for a resolution, I opened a case with *****.***** has now closed the case and the item is considered lost.Proaudiostar has know of the issue since 3/1/22.They were asked to remedy the issue but only get a runaround.The item has been lost for 13 days now with no signs of a replacement or refund.I understand they need to get their money refunded from ****** but that's between them two.As the buyer I simply want the product or refund.I keep getting emails asking if I want a refund or replacement like they are buying time until I go away.I even had one agent tell me to look for the replacement guitars tracking number later that day via email, but it never happened.I also had my credit card skimmed that I rarely use, directly after using their site.Upon letting them know they claimed I was the first to bring it to their attention.Yet upon looking deeper they were as recently involved in a large skimming scam where they didn't see the skimmer for months.They never emailed customers to warn them or ensure them they were looking into a resolution, they simply tell people it's the first they heard of it.I cancelled the card.Covering up the skimmer scam is a good representation of why they lack the integrity to simply replace the product. It seems there are deceptive practice's going on.If it's ***** being uncertain of Proaudiostar and if they live in their "open cases" department, then that's between them two.I don't feel like waiting months for their books to show black ink before my product is refunded or replaced.There's alot of "were working on it, but.." going on.The who situation is unnecessary. All they had to do was acknowledge an email or phone call showing the item never moved and replace it while they open their claim.Now we're on 13 days...I could have walked there and back by now.Customer response
03/11/2022
After letting the company know I had no choice but to report this, a replacement with tracking number was sent out, ironically as I made this complaint.
Assuming the item does actually show up this time, I will consider their resolution acceptable.Initial Complaint
03/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I order a Stage Light from these guys on Friday March 4,2022 using sezzle. Sezzle processed my order and sent in over to them. When it kick back to their website it said product out of stock. I then called the company and asked them about this i spoke with zedd who said that they had the light in stock and that they would work on figuring out what happen by the end of the day. Never heard anything from the company I had to call them. I called sezzle and spoke with them and they said the company should be able to see the order on their dashboard. I still haven't heard anything from the company and my money is being held till they tell sezzle what is going on never again will I order from this siteBusiness response
03/08/2022
Good afternoon ******,
Unfortunately, we no longer have the item that you ordered in stock. Therefore; we have went ahead and issued a full refund for your order via Sezzle. We apologize for any inconvenience this may have caused.
All the best,
***********************
Initial Complaint
12/22/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased the ** controller and extended warranty on 12/2. Received tracking information and confirmation it shipped on 12/6. ***** tracking information never changes from "Shipment Information Received"I reach out to the Seller on 12/16 and 12/19 with no response. I get a hold of the Live Chat Salesman, ******, on 12/21. ****** tells me that they had the incorrect shipping information on file and that the order was shipped but then returned back to their warehouse. Moments later I receive an email that reads Returned Goods Authorization for the same day that I placed the initial order?Maybe this is an honest mistake but I am not going to wait around to find out. If my order arrives in brand new condition as was advertised then I will happily accept it and update my reviews. In the meantime, I have already requested that my credit card company step in and assist with a resolution as well. I am willing to give Pro Audio Star a chance to make things right.Business response
12/22/2021
Good afternoon *****,
We have started a lost package trace with ****** however that will not be handled in a timely manner. We have went ahead and sent another DJ Controller under ***** Tracking number ************. Please feel free to reach out if you have any further questions or concerns. Thank you and take care.
Happy Holidays!
All the best,
*****
Initial Complaint
12/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I made a transaction with Proaudiostar on July 266 2021 in the amount of $1071.44 they committed to provide me with excellent customer service, and the problem arrived when I didnt receive my item witch ***** said they had delivered and no one was home at time of delivery and Ive been trying to get my money back but they keep put me on hold for 30 plus minutes with no answer and even talked with a lady named ******* and she ghosted me fo over 3 months now nothing resolved. Order #********* tracking#***************Business response
02/03/2022
Good morning ******,
We have resolved your case by fully refunding your original form of payment. We apologize for any delay.
All the best,
*****
Initial Complaint
11/24/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a used guitar from Pro Audio Star. They sent me the wrong color used guitar, saying I needed to buy new one to get the right color. I bought the right color in a new guitar. They sent me a used guitar with the right color. I took pictures and complained. They reduced the price and asked me to try it for 30 days. I tried it for less than 30 days, and could not live with the scratches on the guitar. I returned it and met all criteria of their return policy. They charged me a restocking fee which is not right. Here is the policy: **********************************************************. The only time they charge restocking if the guitar was new, and came back with signs of use. My paperwork says I bought a new guitar. They actually sent me a used one instead with signs of use. I did not receive a new guitar. I should not be paying a restocking fee for their mistakes (twice). I need my full refund of what I paid. Thank you.Business response
12/03/2021
Good afternoon ******,
Thank you for reaching out to ProAudioStar. I have went ahead and refunded your PayPal account for the restocking fees that were applied to your return.
All the best,
*****
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Customer Complaints Summary
20 total complaints in the last 3 years.
6 complaints closed in the last 12 months.