Business ProfileforAlexis Russell

I have been admiring the rings from Alexis Russell for YEARS, and I am so sad I have to write this post. I love my ring so much, but I have only had it for six months and tried to suck up the issues we had from the start with the ring. About a month ago I finally had it with the fact they laid the stones improperly, there were gaps/spaces between stones and I thought I could suck it up but 1.) it was an eye sore for me because I look at my ring constantly throughout the day and 2.) it had me anxious that the stones were going to fall out. Also, the band was so much thinner than we imagined which made the ring constantly spin on my finger even though it is my proper size (confirmed with a local jeweler). I was uncomfortable shipping the ring back to New York to have them fix it. We decide to go to a local jeweler that people raved about and I am SO happy we did it sooner rather than later. My ring is fairly simple, low profile with a center stone and a smaller diamond on each side. The jeweler originally thought it would be an easy fix, come to find out it was a "monster" due to the casting and how they laid out the ring. I went to pick it up, and the jeweler straight up told me it was going to be a "remake" once we brought it in again. He showed me all of the imperfections and explained all the issues. They completely casted the gold wrong which led to having air pockets. It was genuinely a blessing we found this sooner rather than later. My fiancé spent a hefty amount on this ring, and we are at fault as we did see the negative reviews other places but really hoped the good reviews we did see lived up to the expectations. We have decided to have the local jeweler remake the ring for us instead of dealing with AR again. We are now spending $500+ to get something fixed that should have been 1000% correct the first time, especially for how much it cost. Please beware if you are looking at these rings!

Thank you for taking the time to share your experience, and on behalf of our entire team, we're genuinely sorry to hear about the challenges you encountered with your ring. We never want any customer to have a bad experience. Your feedback is invaluable to us, and we take your concerns very seriously. Nothing is more important that ensuring the quality of our jewelry and our customer service. The particular situation you describe is extremely rare, and our CEO continues to want to speak with you to help remedy this situation and find a way to make things right for you and your fiancé. We would still like to assist you. If you are open to it, we would welcome the opportunity to address these concerns with you directly.