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          RootedinBlack has 1 locations, listed below.

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            Business ProfileRootedinBlack

            Gardening Stores

            Current Alerts For This Business

            Pattern of Complaint:

            On July 7 & July 20, 2021, BBB contacted RootedinBlack regarding a high volume and pattern of serious complaints. BBB received complaints since April 1, 2021 alleging: A failure to deliver products in promised timeframes.

            BBB notified RootedinBlack. about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general information including the names & full contact information of the business’ principal officers and responsible management, the physical address of its principal office, and a completed BBB Standard Business Questionnaire.

            The business responded to the pattern of complaints with the following statement:

            We did not consider the issues with the global supply chains. It took months for the pots to be made and shipped from China. When they finally shipped, they got stuck at the sea ports in California, where they have been sitting.

             

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            See all additional business information

            Contact Information

            Buffalo, NY 14225-7085

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            ecommerce customized plant pots and stationary - depicting African American Culture

            Business Details

            Location of This Business
            Buffalo, NY 14225-7085
            BBB File Opened:
            1/11/2021
            Business Started:
            7/1/2020
            Type of Entity:
            Sole Proprietorship
            Business Management
            • A Bolden, Owner
            Contact Information

            Principal

            • A Bolden, Owner

            Customer Contact

            • A Bolden, Owner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/19/2022

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I purchased 5 planters on December 9, 2020 intending to use them as Christmas gifts. After several weeks, I reached out to rootedinblk and was told that they were experiencing a delay but that the orders would be filled. I accepted that response and decided that since I would not get the items in time for Christmas, that I could use them as birthday gifts. After the first of the year (2021), I eventually received 2 of the planters. I emailed off and on throughout the year (2021) expressing my disappointment and requesting either a refund or an update as to when I would receive the remaining items. The establishment ignored my requests for information and neither did they refund me for the remaining three planters at $19.00 each. I have heard nothing and feel saddened that they would bail on consumers. I attempted to support a black owned business and although I was willing to wait for the merchandise, it never arrived. I am due a refund.
            Read 18 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Erin H

            12/31/2023

            I placed an order (Order #****) on 3/1/21 for 2 planters. I paid $32.60 total. I never received my order or any explanation/apology.
            Read 1 More Customer Review

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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