ComplaintsforOrazio's by Zarcone
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Complaint Details
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Initial Complaint
10/10/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Received a gift certificate dated April 10,2024 Unable to use because restaurant has been closed for months . No answer on phone/disconnected. Went to restaurant and it looks closed /with sign that they are renovating. No sign of movement over 3 months. Would like a refund .Initial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received a $50 and $100 gift card for Orazios by Zarcone for Xmas. The restaurant has been shut down for months with NO explanation to the public. I called the restaurant and tried to leave a message but the mailbox was full. I wanted to be fully compensated for the $150 that was given to me.Customer response
06/03/2024
In regard to claim #********* My son from California was able to purchase a $75 gift card for me for Mother's Day, not knowing that the restaurant was closed. So I am adding that to the $150 gift cards I received at Xmas. I am now out $225.Initial Complaint
11/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Dined at Orzaios on 11/15, Table 5, Ordered 4:42PM When checking the guest check, my husband and I noticed that we were charged 11.00 for a glass of Lambrusco. The menu price was 9.00. We told the waiter about the discrepancy, he told us he would check on it. The answer we received was "there was a price increase but they did not have new menus yet". We told him it should have been corrected on the menu. They did not change the price on the guest check. We believe this is agains the law. Someone can not be charged a higher amount than what is posted.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.