Customer ReviewsforFound My Animal LLC

I regret not reading the negative reviews before purchasing from Found My Animal. We bought a leash and collar on August 1st, but when they finally arrived, the colors were drastically different from what was shown on their website. Instead of the lavender/light purple we ordered, we received a robust magenta pink. Despite the company's explanation that each piece is handmade and may vary, the color difference was unacceptable. After a lengthy back-and-forth with customer service via their website chat (the only available contact method), they finally allowed us to exchange the items. However, we were responsible for the shipping and restocking fees, even though it was their mistake.We returned the items, but ***** notified us that the package was undeliverable, despite using the exact address the company had used. Since August 19th, we've tried to contact Found My Animal through their chat but received no response, despite their active social media presence. We wanted to support an independent company, expecting better customer service, especially given the high price of their products. Unfortunately, this experience has been the opposite, and I regret the purchase. ***** this company; there are better independent businesses that truly care about their customers.

Battled back and forth for months for returns and refund of my items. Even though I have mailed the items as requested, I have not received my refund. Horrible customer service, seems very scam-like and terribly disappointed with the entire experience.

Horrible business that only cares about money. I asked to return my order (as they said they allow on their website) and I was told no. This is after months of waiting for my order to be sent to me also. It was a real slap in the face when they were sending out emails saying they guarantee delivery within a week of ordering when mine hadn't even shipped yet 6 weeks later.DO NOT BUY. I will be making sure no one I knows supports this business.

*** spent over a month waiting for my order and it seems theyre no longer answering my emails. They told me they were slightly behind in production, but gave no indication of when to expect my order. I wanted to support their purported mission but it seems like they dont actually care to fulfill orders or communicate with customer once they have your money.

I purchased a leash on November 19th for my best friend's puppy. As of December 23rd, my order is still processing. Over the course of a month, I have reached out several times a week just to get an update on my order for a leash. This company is irresponsible and only cares about social media engagement.