Business ProfileforFound My Animal LLC

I regret not reading the negative reviews before purchasing from Found My Animal. We bought a leash and collar on August 1st, but when they finally arrived, the colors were drastically different from what was shown on their website. Instead of the lavender/light purple we ordered, we received a robust magenta pink. Despite the company's explanation that each piece is handmade and may vary, the color difference was unacceptable. After a lengthy back-and-forth with customer service via their website chat (the only available contact method), they finally allowed us to exchange the items. However, we were responsible for the shipping and restocking fees, even though it was their mistake.We returned the items, but ***** notified us that the package was undeliverable, despite using the exact address the company had used. Since August 19th, we've tried to contact Found My Animal through their chat but received no response, despite their active social media presence. We wanted to support an independent company, expecting better customer service, especially given the high price of their products. Unfortunately, this experience has been the opposite, and I regret the purchase. ***** this company; there are better independent businesses that truly care about their customers.