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            Business ProfileShop EZ USA

            Online Shopping

            Additional business information

            Additional Info:

            Better Business Bureau investigated Shop EZ USA with the initial contact on October 3, 2024, asking for the following: responses to consumer complaints, eliminate the pattern of complaints, list of all locations both physical and remote, and does Shop EZ USA have an affiliation with any other businesses. As of November 8, 2024, Shop EZ USA has not responded regarding the questions we have addressed. BBB has concerns about business' practices and urges consumers to use caution based on the lack of responsiveness from the business.

             

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            Contact Information

            Lewiston, NY 14092

            (647) 955-1687

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            Lewiston, NY 14092
            BBB File Opened:
            7/13/2023
            Additional Contact Information

            Email Addresses

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            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 7/28/2024, I ordered a Big Joe Pool Noodle Sling Chair, 2-pack x 1 for 58.81 plus tax, total $68.52. On 8/2, 2024, my ordered was cancelled by email. I asked, why, because I did not cancel? They replied, the product was on high demand and could not fulfill the order. Please advise whether to wait on back order or to proceed with cancelling. 8/6/2024, I responded to cancel the order. On 8/7/2024, they approved my request for a refund which should take 5-7 business days. I have followed up with 6 emails asking when to expect my refund. I have been put on an automatic email response stating my approval for a refund which should take 5-7 business days since. Today is 9/14/2024 with no refund. You checking into this is greatly appreciated.
            Read 15 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Michael G

            01/17/2024

            I ordered an item on 1/8/2024. Luckily, there was no financial payment until the item would be shipped. I made several attempts to find out the status of my order and have not received any response to my requests. I even requested a cancellation of the order.
            Read 6 More Customer Reviews

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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