Business ProfileforDunk & Bright Furniture Warehouse

On 05/21/22, my wife and I went to Dunk & Bright to purchase outdoor furniture that my wife found online. After finding and sitting on the sets, we elected to purchase a sectional set with a fire pit and a dining set with a fire top, all totaling over $9,000. When the furniture arrived, the dining chairs and the sectional were damaged. We informed the delivery person, who was very helpful, and advised that we could send him photos of the damage (bent metal frame) and he would report it. We sent the photos, and then my wife was contacted by a furniture repair person. Simultaneously, Dunk and Bright lost our paperwork and had us return a signed contact once, and then we contacted again to resign additional documentation. When we were contacted again, my wife informed them that we still have damaged furniture and that we were not interested in being required to accept repairs on a furniture set that we paid almost 10,000 dollars for. On 01/24/23 our salesperson Michelle, contacted by wife via text to request our signatures yet again. After informing her that the items were damaged, she said she would look into it. She contacted us and advised that we would have to allow the repair person to inspect the furniture. My wife agreed and took a call from the repair person yesterday (1/31) who did not know it was outdoor furniture (he wasn’t interested in inspecting outside) and advised that he could likely fix the sectional. My wife informed him that he could modify or adjust the chairs, but that we were not approving a repair on the sectional which had significant damage, as we want that unit replaced. He declined to come, but stated he would report to the company. We are sad and disappointed that we purchased an item and are being told that we have to accept defective property and have it repaired instead of replaced. We followed the instructions we were provided and immediately reported the damage (which we have photos of). Why are we being required to keep damaged goods?