ComplaintsforPaintly
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order on the business's website on May 12, 2024 for $72. I received confirmation and an order number. I never received an email with shipping information, which the website promises. When I try to track the order on the website using my order number, it says the order is unfulfilled. I've tried to contact the business by the customer support email address listed on the site, and my email bounces back with a message saying the email address does not exist. I"ve tried to contact through Facebook private messaging but have heard nothing. Their Facebook page has many comments from other angry customers who are in the same situation as mine. It is clearly a scam that is just taking people's money.Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a paint by number item on March 23rd at the cost of $31.20. Their website says it ships 7-10 days, it has not shipped yet. No one has responded to email either. Order # *******1 Ad was seen on ********Customer response
05/01/2024
On April 22nd I emailed the company again asking for updates on my order.
Instead of an updated they responded they were canceling the order, and I have received the refund.Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Dec 3 2023 I purchased a canvas from the company "Painty". They do a paint by numbers canvas which was to be a Christmas present. I paid 55 dollars for the item. I purchased the item using ****** and am disputing the charge with them. When I paid I expected to receive a tracking number immediately but wasn't too surprised that it was there directly after purchase. I waited for one week for the tracking number or any information. After that and for two more weeks I sent multiple emails which went ignored. I then started to message them on social media saying I was going to leave bad reviews. The messaged me back almost immediately and said I'd have a tracking number by the morning. Three days later I received a fake tracking number with a link to where to track it. The website they provided said it was a fake tracking number. Many, many reviews on thier website are claiming the same as I. It's no so much the amount of money, they are literally stealing from people.Initial Complaint
12/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 12/07/2023 I ordered a custom 4 picture paint by number. If I go to the website it says that the order was fulfilled on December 16th. Tracking number is ************* on *********** but if I go to try and track that package it doesn’t exist. I ordered this as a Christmas gift and it is very upsetting that now I have to explain to my wife why I have no gift to give her. I have emailed customer service but not heard anything back.Customer response
01/09/2024
I did finally receive my package from the business. I never got a reply from them but I received my paintings. **** *******Initial Complaint
12/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made an order $32 for a product that was intended to be a Christmas present for my daughter. A month later I have not received the product and have had no responses to my customer support emails. The order number was ORDER #*********Customer response
01/08/2024
Thank you so much. The product was finally received and I consider the situation resolved.Initial Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Against: ************************ ***** ******* ****** I have been speaking with Bianca for months about resolving an issue with the creative team about my order. She has been avoiding my emails and often doesn’t respond until I send 5 emails in a row. I need the canvas print to be re-designed as Paintly stretched my picture without my consent and I don’t not like the picture they printed on canvas. I would either like a refund or re-ship a new print to me. Bianca has told me she will send me a replacement and speak with upper management but that was weeks ago and still has not responded This is outside their refund time, however, I was within it when I first filed a complaint in May. I want a refund or a replacement.Initial Complaint
02/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order on 12/7/22. The order has still not arrived. I have submitted multiple claim tickets and always get the same canned response that there hay have been an issue with shipping. The first tracking number stated it was coming from NJ and then I was emailed a new one that states the product is in China and no changes since 12/23. I paid $29.95+ for a painting and have not received it and never get anywhere through their support. My last support ticket I requested a refund and was ignored. This has been beyond ridiculous and something needs to be done about this companyInitial Complaint
01/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order a month ago and never received anything. Tracking number is not legit and come in all Chinese. No response to emails and won’t provide refund.Initial Complaint
01/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with Paintly November 25, 2022, ORDER #******, and received an automated email confirmation. December 20th I received an email asking that I contact the company if I hadn't received my order, and so I contacted them the same day. I received automated confirmation of my contact and was advised that I'd hear back in 3 to 5 business days. I followed up again on the 21st, 23rd and 25th. January 1st I emailed them asking that the order be cancelled since I hadn't received any response to my inquiries. I've received automated confirmation that my request has been received but still haven't heard a peep from the company. I would like a full refund of my order in the amount of $26.96 since the order hasn't been fulfilled.Initial Complaint
01/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I submitted an order on 11/25 and still have no product after submitting multiple requests for an update on shipping or a refund. I have emailed them and made them aware I will be reporting them for failure to fulfill my order or refund my payment.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
5133 W Taft Rd
Liverpool, NY 13088
Customer Complaints Summary
19 total complaints in the last 3 years.
5 complaints closed in the last 12 months.