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            • Paintly

              5133 W Taft Rd Liverpool, NY 13088

            Business ProfilePaintly

            Online Retailer

            Additional business information

            Additional Info:

            Better Business Bureau conducted an investigation into this business, with the initial contact on February 1, 2023 with the following questions: proof of licensing in the areas of business, a list of all locations both physical and remote, what type of products do they sell and a list of all the company owners and any companies they have ownership in.
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            Contact Information

            5133 W Taft Rd

            Liverpool, NY 13088

            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            5133 W Taft Rd, Liverpool, NY 13088
            BBB File Opened:
            1/25/2022
            Business Management
            • Customer Service
            Contact Information

            Customer Contact

            • Customer Service
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/03/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed an order on the business's website on May 12, 2024 for $72. I received confirmation and an order number. I never received an email with shipping information, which the website promises. When I try to track the order on the website using my order number, it says the order is unfulfilled. I've tried to contact the business by the customer support email address listed on the site, and my email bounces back with a message saying the email address does not exist. I"ve tried to contact through Facebook private messaging but have heard nothing. Their Facebook page has many comments from other angry customers who are in the same situation as mine. It is clearly a scam that is just taking people's money.
            Read 18 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Michelle L

            07/02/2024

            I ordered a painting from them one time and while it took awhile to get, I loved it. I then decided to order four more in March. The order is still in “Order” status and has not shipped. I have emailed several times with no reply. I can’t find a phone number to call. I’m now out over $100. DO NOT BUY!!
            Read 9 More Customer Reviews

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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