ComplaintsforSarata Flowers

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Initial Complaint
11/08/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 8/13, I purchased flowers from Sarata Florist for $68.65. On 8/14, I received an email that they had to cancel my order, and that I would receive a full refund. On 8/19, I asked when the refund would process and that same day, they sent an email back apologizing for the delay and told me that I would receive my refund as soon as possible. On 10/23, I followed up on the request as I realized I never received the refund. They responded that same day and said they were addressing it promptly. As of today, 11/8, I still have not received a refund from this company.
Business response
11/09/2024
Hello,

**** ******* ordered on August 13, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on November 9, 2024.
Please see the attached refund receipt directly from the bank.

We apologize for the inconvenience.

Sincerely,

Customer response
11/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *******
Initial Complaint
11/08/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered flowers for my anniversary online from Sorata Florist. The order was placed and then canceled soon after. A refund email was sent but it's been over 1.5 months and no refund has been received. I try and call their number and no one answers.
Business response
11/09/2024
Hello,
**** ***** ordered on September 18, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on November 9, 2024.
Please see the attached refund receipt directly from the bank.

We apologize for the inconvenience.

Sincerely,

Customer response
11/14/2024
Better Business Bureau:
We received the refund within 48 hours of our complaint. Thank you for your help. Im convinced if we did not reach out to you, we would have never been repaid. Thank you!

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *****
Initial Complaint
11/06/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
An order was placed on September 7th 2024 for a flower bouquet in the amount of $68.65. Shortly after the order was placed, I received an email stating that the order was cancelled and that a refund was going to be issued. I have exchanged many many emails (all uploaded to this complaint) with a so called - ******** ****, who claims to be the customer service manager at **********************, where she states multiple times that the refund will be taken care of but yet here we are. November 6th 2024, Two months since the refund was promised. By the looks of it, I was a victim of a scam because there are hundreds of complaints on this company claiming the same issue I am going through. A REFUND OF $68.65 IS OWED TO ME.
Business response
11/07/2024
Hello,

****** ***** ordered on September 7, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on November 7, 2024.
Please see the attached refund receipt directly from the bank.

We apologize for the inconvenience.

Sincerely,

Customer response
11/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This company took the $68.65 a second time on 11/7/2024 one day after i put in the complaint on 11/6/2024. I am attaching the deductions made from my bank account both on 9/7/2024 and 11/7/2024 for $68.65. I am now negative $137.30.... Not sure how this is a refund??? Complaint has not been resolved! The new Requested amount for the refund is $137.30.

****** ******* *****
Initial Complaint
11/05/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Nov 2nd, 2024, I placed a place order in the amount $72.45 for a delivery date of Nov 4th. I woke up Nov 3rd to an email advising my order was canceled because a local florist would not fulfill my order and the amount was refunded. The charge showed as pending and I figured that it would have been released since the company immediately canceled the order. It's now the 5th and the amount is not longer pending but actually posted to my account. This appears to be a scam. Do not trust this company to place an order with!!
Business response
11/06/2024
Hello,

****** ****** ordered on November 2, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on November 6, 2024.
Please see the attached refund receipt directly from the bank.

We apologize for the inconvenience.

Sincerely,
Initial Complaint
11/05/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered flowers online from Sarata Flowers. The order number was/is Order #******. The flowers were charged to my credit card in the amount of *****. Sarata Florist sent me an email later that day saying the order was canceled and they would refund my money. However they have not done so. I want to add that these people even charged me FAKE TAX, which Im betting is illegal as hell! After all the of this, I searched on this company and saw that many many people have had this problem ! I am livid!
Business response
11/06/2024
Hello,

********* ****** ordered on October 26, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on November 6, 2024.
Please see the attached refund receipt directly from the bank.

We apologize for the inconvenience.

Sincerely,
Initial Complaint
11/05/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order on 11-03-2024 for a floral arrangement. The same day, I received an email saying they couldn't process my order and that I was refunded. I have yet to receive the $78.96 back. I have called them multiple times and been told ti wait in the line and no one comes back on. At this point it has been there is absolutely no sign of them doing anything. I have also sent an email to their customer service address to try to get some answers that way. All I want is to get refunded.
Business response
11/06/2024
Hello,

***** ******** ordered on November 3, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on November 6, 2024.
Please see the attached refund receipt directly from the bank.

We apologize for the inconvenience.

Sincerely,
Initial Complaint
11/05/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered from this web-site (see copy of canceled order email I received) on September 8 (see cancellation that I received shortly after placing the order) and called three different times to inquire about my refund of $69.73. Each time I speak to them, they say my refund is being processed and now two months later I am still waiting.*****************************************************************From: Sarata Florist ***************************** Sent: Sunday, September 8, 2024 8:39 AM To: ******, ***** <*************************************>Subject: [EXT] Cancelled Order #****** - Sarata Flowers Caution: This email originated from outside the K-12 email system. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hello Merry,We regret to inform you that your order has been canceled. Once you place your order our team goes to work for you to send your order with one of our local florist partners. However, sometimes it is impssible to get your order out for various reasons.What we are really good at here is to look for what you have ordered immediately and if we cannot find a partnerr florist that will be able to succesfully design and delivery your arrangement we cancel your order so as to give you enough time to search for something else or try to find a local florist on your ****** such, we regret to inform you that your order has been canceled.However, the good news is that you have plenty of time to look for a local florist and we wish you a happy delivery. You are being fully refunded.******** **** **************** Manager
Business response
11/06/2024
Hello,

***** ****** ordered on September 7, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on November 6, 2024.
Please see the attached refund receipt directly from the bank.

We apologize for the inconvenience.

Sincerely,
Customer response
11/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ******
Initial Complaint
11/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I ordered flowers online from Sarata flowers. I paid for her order and then received an email stating they could not fulfill the order and that my payment was refunded. I was never refunded. I have received emails stating they were working on a refund.
Business response
11/06/2024
Hello,

***** ********** ordered on October 25, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on November 6, 2024.
Please see the attached refund receipt directly from the bank.

We apologize for the inconvenience.

Sincerely,
Customer response
11/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I was not refunded the funds as the company stated

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** **********
Initial Complaint
11/05/2024
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
Hi, I made an attempt to order 2 sets of flowers on the 15th of October, when I did the transactions the money came off my card, then I was sent an email saying that they were canceled and I would be issued a refund, I'm still waitng on that refund as we speak.I sent emails and all I was hearing for the past few weeks, was give it more time and it has been processed, one order # ****** and the next one is ******. Both were done on the same day.
Business response
11/06/2024
Hello,

**** ***** ordered on October 15, 2024.
Unfortunately, our local florist partners could not fulfill the orders, and we had to cancel them.
The customer received a full refund on November 6, 2024.
Please see the attached refund receipts directly from the bank.

We apologize for the inconvenience.

Sincerely,
Customer response
11/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I still have not yet received any refund from this business. So with them saying I did on November 6th, is a lie, I'm yet to receive this money

**** *****
Initial Complaint
11/04/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered from Sarata Flowers the same day its say my order has been refunded but tomorrow will mark a month and still no refund.
Business response
11/05/2024
Hello,

******* ***** ordered on October 5, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on November 5, 2024.
Please see the attached refund receipt directly from the bank.

We apologize for the inconvenience.

Sincerely,
Customer response
11/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *****

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