ComplaintsforiPostal1, LLC

• Initial Complaint

  11/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I canceled this account several times, they refuse to stop charging me and won't send me a passcode rest. I want this canceled and refunded. I've had to have them blocked by my bank. I've sent several emails and no response.

  Business response

  11/08/2024

  Thanks for writing to us. Our **************** has been in contact with you. Your account has been successfully deactivated. Weve processed a refund for the recent charge of $59.97. Please allow 5-7 business days to see this reflected on your account. We trust that the steps we have taken will settle this complaint.

  Customer response

  11/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9/3/2024 I signed up for an account with **********************. I paid an additional $25 to have my account notarized by their recommended notary (other services do this for free, by the way). I funded my account to ensure all my mail forwarding requests were handled appropriately. However, none of my mail has gotten to me, been scanned, trashed, or consolidated as requested, and no one is responding at my designated pick up location. No one ever answers the phone or responds to email messages. The place seems completely deserted. I can't even cancel my account because ********************** requires your inbox to be empty to complete the cancellation, but no one is managing my mail there so my inbox is not being emptied. I want my account terminated since the company is not providing the service they claim they do.

  Customer response

  10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The iPostal1 **** ******, who reached out to me was very helpful in resolving the issues I was having in not getting a response from my local mail center. My issues have been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ******* **** *********************** ******************************************************** ********************** **********************/Staples Dear *********** am writing to formally lodge a complaint regarding the unsatisfactory service I have experienced with iPostal1 through your Staples location. My partner, *** ********, and I have been facing multiple issues with the service that have not only caused inconvenience but also raised concerns about the integrity of your operations.I purchased a bundle of 10 scans and used all but 3 credits. Recently, I requested that the remaining 3 scan credits be applied to three new pieces of mail. However, to my dismay, only one item was scanned, but all three credits were deducted. This error has occurred alongside a pattern of delayed responses, where your team often takes days to fulfill scan requests.Additionally, I was charged $12.00 for forwarding services, which is exorbitant given that it was for just two small letters. This charge is equivalent to a bulk payment, which is clearly an overcharge. Despite bringing this to the attention of the Staples managers, they have not only been unhelpful but have also lied about the situation. As a result, they have retaliated by refusing to secure my mail properly, further compounding the issue.Moreover, during my interactions with Staples staff, I have overheard several derogatory remarks about iPostal1, indicating that many customers share similar complaints. This only serves to undermine my confidence in the service being offered.

  Business response

  10/29/2024

  Thanks for writing to us. Our **************** team has been in contact with you.  As a gesture of good will, we have refunded you for three shipments, each valued at $12.60, totaling $37.80. This refund should be reflected in your account within 3-5 business days. Additionally, we have extended your subscription for one month, valued at $14.99, to further compensate for the inconvenience. We trust that the steps we have taken will settle this complaint.

  Customer response

  10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ****** **
  
  
  
   
  
  

• Initial Complaint

  09/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I setup a virtual office with ipostal1, then there is the 1593 form that needs to be notorized for mail to be delivered. On 9-21-2024 I recieved an email stating 2 options for 1583 form completion, the first option is an online notary service (requiring an extra fee), the second is to notorize throught a local notary if no international shipping is needed. I went to the online chat with ipostal1 to get the documents needed for the local notary process, then after i was told the policy was changed on Tuesday, 9-24-2024 making the online notary process and fee manditory. I asked if this is legal, to change the terms without notice or agreement while also enforcing a fee. After reading the other complaints about this company, its disappointing to see that this is how they do business.

  Business response

  10/02/2024

  Thanks for writing in to us. We did recently make an updated to accept only online notarizations. This change was implemented to enhance security for all our customers. Our **************** team has been in contact with you. Since you did sign up just before the change took place, we did make an exception to allow for your in-person documents to be uploaded. Your documents have been successfully uploaded and sent to your mail center for final approval. We trust that the steps we have taken will settle this complaint.

  Customer response

  10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, yet the matter has only been resolved in this particular instance.  The policy remains with only online notary resources, yet with data protection and privacy issues on the rise this is a high risk situation for anyone seeking similar services as i have.  Proper notice of notary requirements, conditions, and fees, should be clearly posted prior to any consumer purchases for services.
  

  Thank you for your time and consideration in this matter.
  Sincerely,
  **** ******
  
  
  
   
  

  
  

• Initial Complaint

  09/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently purchased a mailbox service through *******. As part of their requirements, I had to complete a notary service, which cost $25 and was done through *********. I had no issue with that, but after two weeks of waiting for my mailbox to be approved, ******* sent the mail center for retraining, causing cancellation of my mailbox.iPostal offered me a $9 refund for the mailbox itself, but when I reached out via chat, ******** refused to cover the notary service fee, which is a mandatory part of signing up for their service. Now, I am stuck with paying the notary fee without a ********** my opinion, ******* should take responsibility for covering the notary fee, especially since it is required for obtaining a mailbox. They should allow me to switch to a new mailbox without additional cost, or at least offer a credit as part of their customer service. Its only fair that they help resolve this issue given the inconvenience theyve caused.

  Business response

  09/27/2024

  Thanks for writing in to us. Our **************** team has been in contact with you. Per your request, your account has been cancelled. A refund of $9.99 for your subscription fee is currently being processed. If you'd like to reactivate your account, our team has offered 3 months of free subscription (valued at $29.97) to help cover the notary fee. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We paid for an entire year $99 and about half way through we started to get messages that our credit card was expired so we updated the ** number and they charged $20 so they could deduct $2.75 to scan each piece of mail. There was no way to stop them scanning junk mail like postcards but official mail pieces from the *********** were ignored for 2 weeks before we got a message that they wanted more money. Emailed and called support several times and got no response. When we called Staples store they gave us the number for ipostal support and if you call ******* support it goes right into voicemail and nobody calls you back. Want a refund for unused portion and for the remaining balance of the $20 prepayment they took from our credit card.

  Business response

  09/27/2024

  Thanks for writing in to us. Our **************** team has attempted to reach you via email and phone. To resolve this issue, kindly respond to either the email or return the phone call.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Attempted to open a business mailbox with company. I didn't complete the 1583 documents, which means my account was not fully open. Yet, I am being charged $14.99 for an account I cannot use as I have not filed the required business documents. I tried to cancel account but cannot as it is in pending. It is in pending because they do not have the required documents to open it. I just realized they have been charging me for an account that was never fully opened or operational

  Business response

  09/11/2024

  Thanks for writing in to us. Our **************** team has been in contact with you. The **** requires the Form 1583 be completed, notarized and filed with proper IDs.This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged,whether or not you file the Form 1583. Your account has been canceled, per your request and your most recent subscription has been refunded. We trust that the steps we have taken will settle this complaint.

  Customer response

  09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My subscription lasted for less than 24 hours because I was changing my debit card information. I didnt even get a phone call to let me know that my packages ( and my new debit card from my bank) were being refused. When I contacted customer service, the refused to refund my subscription, and my packages have been returned to the sender, even though I paid for my subscription.

  Business response

  08/27/2024

  Thanks for writing in to us. One of our **************** representatives has been in contact with you. Per your request, your account has been cancelled and we have refunded your subscription amount of $14.99, which should be returned to your original payment method within the next 5-7 business days. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Since April 18th I have been trying to cancel my subscription with Ipostal. Since that day, they been trying to charge me a renewal fee. Which I wasn't trying to renew and more than the actual subscription. Only reason charge has not went through, is because I have them block but they are still trying to charge my card each month still!

  Business response

  08/20/2024

  Thanks for writing in to us. As requested, your account has been deactivated and the outstanding balance has been removed from your account. ********************** will not attempt to process any further charges. We trust that the steps we have taken will settle this complaint.

  Customer response

  08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am an international special needs teacher who needed a online mailbox that would ship packages to me that I would need for my teaching and personal needs. I had heard of iPostal from other expats and checked out their services. I spoke to their customer service who had assured me that they would send my packages to ****. Once they had done that I had signed up. My packages arrived. I went to the app to have them shipped to me but it wouldn't let me. It said the location didn't ship internationally. I called customer support but no one answered the phone. Then I chatted with customer support but they were no help. I finally contacted the mail center. The lady at the front desk spoke to someone on the floor who told her that they would ship to ****. I told her I had a few more items on the way and when they came I would need to consolidate. I also told her let's try again when I get paid. She agreed. At the end of the month. I paid my storage fees. I contacted her and she told me to contact customer service. I did so again and they told me to try to do the shipping on the app. I tried but the app won't let me. So I contacted customer service again. Yet, once again they told me to go to the app. I told them it won't let me. Back and forth, no one wants to help me and my packages are in limbo but all this company wants to do is take my MONEY!!!! I spoke to another customer support agent who said they would talk to the mail service. Yet when I called the mail service. The lady at the front told me she never heard from any agents. The lady at the front took my address here in **** and said she would talk to another woman to see how mush the shipping charges would be. When I woke up this morning she said I would have to go to the app to find out cause she couldn't do it on her end. THIS IS GETTING OLD! I JUST WANT MY PACKAGES and refund for the money they have stolen from me.

  Business response

  08/27/2024

  Thanks for writing in to us. One of our **************** representatives has been in contact with you. We have provided a refund in the amount of $289.30 for the storage charge and your package has been successfully shipped. We trust that the steps we have taken will settle this complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩