ComplaintsforNielsen

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Initial Complaint
10/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Keep coming to my home
Business response
10/22/2024
Hello ********,
So we can better assist you, can you please provide us with your complete & full address?

Thank you
**** *.
Initial Complaint
10/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a contractor. I work on a 38 task platform doing consumption data. Nielsen offers you super deals during your tasks and you put money in to purchase the super deals and then you get your money back plus a comission. collect it. They are refusing to give me my money. I have several thousand usdc invested. Can you resolve this for me. I have stopped my contracting with Nielsen. This took place in the month of August, 2024
Business response
10/23/2024
Hi ****,
Apologies for the delayed response.

So we can better assist you, could you please provide us with some more information as to your role as a contractor for Nielsen?
Any additional details on the consumption data 38 task platform you were working on for Nielsen?
Do you recall which part of the company this was for?
Who was your contact for the Nielsen Company?

Thank you
**** *.
Initial Complaint
09/27/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company will not stop sending me emails. I have unsubscribed from their mailing list over 5 times now the pst few months and I continue to receive emails. It is impossible to contact this company without agreeing to them using your contact data for more marketing. You cannot reply back to their emails and the contact portion of their page asks for A LOT of personal information, then puts a disclaimer that by sending your message request you are agreeing to giving your information away for marketing purposes and will be receiving marketing emails from the company. Wholeheartedly, if there was a way to safely contact them or actually unsubscribe from their emails, I would not be writing this. I have a photo documentation of a previous time I unsubscribed through their unsubscribing process and then sent a follow up email. I just unsubscribed again today.
Business response
09/30/2024
Hi *****,
We apologize for the inconveience , we have added your email address to our comany internal "Do not contact" list.
Please allow 24 - 48 hrs fo rthese changes to take affect.
Thank you
**** *.
Initial Complaint
09/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*** change in **************, removing Boston DMA. Without consideration the distance between Vermont's DMA and Boston's. ************** is closer to ****** than it is ********** and has always been in that market. Who do we contact to complain and put us back into the Boston market? I have emailed without success. Literally 2/10 of a mile (if that) it's the Boston market. How do we make this go back to the way it was. It my 45 years of living in ********************* has been the market. This change doesn't make sense. Your response to another post: Each year, The Nielsen Company analyzes viewing within every county in the country to determine which stations receive the majority of viewing and assigns each county to the appropriate DMATM region based on which stations receive the majority of viewing within the county. As a result, each DMATM region consists of those counties whose largest viewing share is to stations within that same market area.If ************** is given 1 Vermont "main channel" and the rest ******, it proves your response "...based on which stations receive the majority of viewing within the county." is false. Who do I contact at a state level? This affects those in ************** weather wise, because ************************** do NOT have the same weather as southern! EVER! But ****** does. So does ***********, ma - put us in that market if you have to.
Business response
09/10/2024
Hi *****,
So we can better assist you, Could you please provide us with your full address?

Thank you
**** *.
Customer response
09/10/2024
Full address is
**********************************************************************************
Business response
09/25/2024
Hi *****,
DMAs are produced by Nielsen solely for the purpose of helping to create the Nielsen TV ratings and are not intended or designed to be used for decisions on the local channels that you receive.

You are not able to change the Designated Market Area (DMA) of your home. However, according to the ********************************* (***) website, the *** is able to add stations to your local TV market through their recently established market modification process. Nielsen is not involved in the *** market modification process. You may wish to call the *** to find out more about their procedures. Their number is ************** ***************).

Thank You
**** *.
Initial Complaint
09/09/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I completed a survey, and never received the promised payment. If you receive one of their mailers regarding their survey, steer clear. The survey also took significantly longer than the estimated ***** minutes. I have tried calling them several times since, and they only answered the first time. All three of the calls since I got diverted to an automated message telling me to call back during business hours, despite the fact that I called during business hours on all three occasions. This company is scummy. Total scam!
Business response
09/09/2024
Hello *******,
Apologies for the incovience, we have issued you out a $20 cash thank you gift for completing our Nielsen survey.
Thank you
************
Initial Complaint
08/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been volunteering to do Nielsen ratings for probably almost a year now and yesterday August 19th 2024 I called the ******* panel customer service to ask a couple questions. I got someone who was a foreigner I couldn't even hardly understand her and started to get very frustrated as she kept talking in circles so I finally told her that I couldn't understand her and then I hung up. I called back hoping to get somebody that spoke proper English and as soon as I told them started to say what had happened on the last call she didn't even want to hear it so I just hung up and gave up. Next thing I know I woke up today the 20th and they have put down that I am no longer a participant and deactivated my meter that I wear. I had asked for a supervisor to call me yesterday because of this communication issue but received no phone call nobody even got back to me they just deactivated me for no reason without even hearing my side of the story. We volunteered to do this I wore my meter every day from morning till night and this is the way of volunteer gets treated???? I would not volunteer for this company if I was anybody else if they don't even care to take care of your frustrations and have a supervisor call you and deal with it before they deactivate you.
Business response
08/21/2024
Hello ***,
Apologies for the inconvenience. We have forwarded your information to one of our supervisors, and we will be reaching out to you to resolve the matter.

Thank you
************
Initial Complaint
08/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I Completed and returned 3 radio surveys , on time and complete . They were to pay $10 for EACH survey . When surveys were mailed to me and during the week of journaling for their surveys , i was called everyday by a real person to make sure i was planning to complete and return the survey . After they were mailed i received 4 robocalls telling me my journals were not received and i was not getting paid . I tried reachimg out to them and was told they dont do mail surveys . Then explain to me why they were mailed to me and i received several follow up calls . This is a problem not just for myself , this needs to be addressed not only by the BBB , but the *** as well . This is mail fraud at the very least.
Business response
08/19/2024
Hello ******,

Apologies for the inconvenience. A Check will be mailed out to you on 08/27/2024 for the amount $30.
Please allow up to 7-10 days for arrival.

Thank you
************
Initial Complaint
07/17/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am continually having issues with this business, I cannot get anyone to answer their CONTACT US page, I have sent messages over 3 times with no response and this is not the first time. i ordered 2 chipolte cards and I only get one, how is that possible and a lot of the times that I log into their site it says your phone is not registered with us, they are faulty and whomever works there is not accurate on setting up anything. Do not use them and no thank you pennyhoarder for telling me to get this on my phone and computer what a mess.
Business response
07/22/2024
Hello ********,
Apologies for the incovience. So we can better assist you, Could you please share with us which Mobile Nielsen app you downloaded to your phone that you are having trouble with?
Thank you
************
Customer response
07/24/2024
NIELSEN MOBILE
Customer response
07/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
THIS IS HOW I TRIED TO COMMUNICATE WITH YOUR COMAPNY FOR OVER 2 MONTHS AND YOU WANT ME TO SEND ANOTHER EMAIL - I ALREADY SENT LIKE 5 AND NOTHING WAS COMPLETED, I STILL DO NOT HAVE THE ISSUE RESOLVED. WY=HY IS YOUR COMAPNY TAKING ME INTO CIRCLES WITH NO RESOLVE???

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************

Business response
07/30/2024
Hi ********,
So we can investigate further, Can you please verify from your email, which code you used to redeem your first Chipotle GC?

Thank you
************
Initial Complaint
06/28/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I keep receiving letters in the mail from this company asking me to participate in a survey. Ive declined every time, but they wont stop sending me letters.
Business response
06/28/2024
Hi *****,
Apologies for the incovience. We have added your address to our company's "do not contact" list, so this should prevent future mailings being sent to your home.
Please allow up to 48 hrs for these changes to update in our system.
Thank you
************
Customer response
08/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

After replying to our requests to remove my address from their contact list, they continue to send me letters, even though they said theyd stop.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business response
08/07/2024
Hello *****,
We did verify that your name and address was added to Nieslen Do Not Contact directory. This typically does take up to 48 hrs to update in our system, it is possible mailing may have been sent out to you in that 48 hrs period.
However, you should not recieve any more calls or mailings moving forward.

Thank you
************
Customer response
08/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
06/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
owed money policy change. i want a refund because they change the rewards choices. with out me being told.

Customer response
06/07/2024
i want a refund because they change the rewards choices. with out me being told.
Business response
06/07/2024
Hello *******,

Apologies for the incovience , so we can better assist you, could you please provide us with your full phone number so we can help locate you in our system?

Thank you

************

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