ComplaintsforBe Naughty
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Keep getting recurring charges for dating site account that I thought was cancelled, need help cancelling and stopping these recurring charges from srcttg.comBusiness response
09/06/2024
Hello! Thank you for letting us know about this issue. We have located your profile on our site BeNaughty.com. Unfortunately, your cancellation procedure was not completed as was advised on the cancellation page, this is why you were charged for the next billing cycle. We would like to emphasize once again that when you selected the membership type, it was stated that it is auto-renewal and that it will be billed on a monthly basis. In the process of purchasing the membership, you are shown a tick box in which you agree to our Terms of Use and which you have the right to disagree with and not go ahead with the membership. On making the payment, a confirmation page is revealed (which it is recommended that you print out for future reference) stating that if you have taken an auto-renewal membership, you should cancel repeat billing yourself or ask customer support to do it for you when you no longer need it. Now we have canceled the subscription and no further payments will be deducted from your card.Initial Complaint
08/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company outright steals peoples money they stole 55 dollars from me and will not return it. They offer a 1 day trial whi h typically would mean you have 24 hours to cancel your membership before getting charged but this company less than 8 hours after purchasing the 1 day trial they made a second charge on my card for ********************************************************** that when you buy a 1 day trial its important to cancel or you will be charged they didnt even give me a chance to cancel its their scam its how they make money . I want my money back from this dishonest company its all the money i hadBusiness response
08/15/2024
Hello!
Greetings! We appreciate your reaching out to customer support.
We have checked the system and we can see that you canceled the repeat billing on your profile, but after the expiration date, that's why you have already been re-billed for another period of subscription.
There are 4 ways you can cancel your subscription:
1) You can do it manually yourself on the site (go to My Settings and then Billing history);
2) You can do it by calling Customer Support;
3) You can do it via the Contact Us form;
4) You can do it by email (as a reply to any site notification).
Our customers always receive a confirmation email right after cancellation. Please let us know if you have received one on the day you tried to cancel (just forward it to us or make a screenshot and we'll check this issue).
At the moment we assure you that your subscription is canceled so you won't be charged again.
As requested, we have issued a refund to your initial account.
Usually, it takes 1-10 business days for a refund to appear on your account statement.
We apologize for any inconvenience caused.Customer response
08/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
You have to give people a chance to cancel 1 day means 24 hours you are just a very scummy company. Even after agreeing to refund my money its still not been done yet the main purpose of my complaint is so hopefully someone else will read this and avoid your company at all costs.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business response
09/12/2024
Hello!
We have checked the system and unfortunately, we cannot see any cancellation attempt from your side, that is why you have already been re-billed for another period of subscription.
By the way, after making an initial payment a customer always receives a confirmation email with the date, the amount of the payment and even specific time of the next charge.
There are 4 ways you can cancel your subscription:
1) You can do it manually yourself on the site (go to My Settings and then Billing history);
2) You can do it by calling Customer Support;
3) You can do it via the Contact Us form;
4) You can do it by email (as a reply to any site notification).
Our customers always receive a confirmation email right after cancellation if it has been performed correctly.
At the moment, we assure you that your subscription is canceled so you won't be charged again.
As requested, we have issued a refund to your initial account.
Usually, it takes 1-10 business days for a refund to appear on your account statement.
We apologize for any inconvenience caused.Initial Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up on ************* and I have tried to cancel my account multiple times, but the repeated billing kept on going even after many attemp to cancel accountBusiness response
06/27/2024
Hello! Thank you for letting us know about this issue. Unfortunately, your cancellation procedure was not completed as was advised on the cancellation page, this is why you were charged for the next billing cycle. We want to emphasize once again that when you selected the membership type, it was stated that it is auto-renewal and that it will be billed on a monthly basis. In the process of purchasing the membership, you are shown a tick box in which you agree to our Terms of Use and which you have the right to disagree with and not go ahead with the membership. On making the payment, a confirmation page is revealed (which it is recommended that you print out for future reference) stating that if you have taken an auto-renewal membership, you should cancel repeat billing yourself or ask customer support to do it for you when you no longer need it. Now we have canceled the subscription and no further payments will be deducted from your card. As requested, we have issued a refund to your initial account. Usually, it takes 1-10 business days for a refund to appear on your account statement. We apologize for any inconvenience caused.Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I canceled the subscription before my 3 day trial was over. I gave it chance but realized it wasnt what I was looking for. Now my bank keeps getting random charges of $59 (twice in a week) but fortunately my bank declines the transaction. Can you guys please stop charging me for a subscription I dont even have and never even used. I paid for a 3 day trial but I canceled it, which I had to call to cancel since your website wont let you cancel it on your own. Even closing my account is a hassle with you guys and it all feels unethical. Please help me close my account and stop charging me, I dont want your services.Business response
05/11/2024
Hello!
While you were buying a membership at ************** there was an offer to get a free trial on our partner site, at ****************It was a special offer '2 for 1' on the same payment page. Also, there was an option to refuse this offer by unmarking it.
As we can see, this offer was accepted by you and you received confirmation emails from both sites to your email address.
According to our Terms of Use, you could cancel any of these sites anytime before the expiration date online or by giving us a call. Unfortunately, you didn't do that and the charge for the next month has been applied.
We apologize for any inconvenience caused.
We have canceled your subscription. No further payments will be deducted from your account.
If you have any queries concerning the site, please do not hesitate to contact us.Initial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On January 14th **** I signed up on their website, and immediately realized within less then an hour of being on the site that it was filled with fake accounts and scammers. I don't mean a few, I mean it's very obvious that the entire site is bogus.I sent a message to the company through their contact forum complaining of this and insisted the refund my money immediately and threatened to charge-back. Although they did reply, it was a response that was not a resolution, basically telling me they are not giving my money back but offering me free "upgraded" membership to their bogus site.Now, a month later, I am finding that when I "verified my email" upon signing up with the first site that in the fine print, that meant they were going to sign me up on a "partner" site and duplicate my profile. Now that "partner" site is billing my credit card.This practice is deceitful.I was in touch with the company immediately requesting they return my money and disable my account and they brushed me off. The services they provide are completely bogus and they should not in operation.Here is a quote from their email back to me "We totally understand your frustration, but as the payment has already been taken, the only offer we can provide you with is our compensation." and then they proceeded to offer me the upgraded services on their scam website.Business response
02/15/2024
Hello! Thank you for letting us know about this issue. We should draw your attention to the fact that we do not need to convince people to join our sites in this way. We neither use any automatic systems to generate messages from users as well as we do not condone the use of such profiles. Under no circumstances do we send any mail that is not generated from members, because this practice would be illegal and completely unacceptable. We don't lure members into paying for a membership either. Our company does not promote our websites using these methods. We aim at genuine dating and use other methods of advertising. We are interested in spotting this profile and taking it off our database.
While you were buying a membership at BeNaughty.com, there was an offer to get a free trial at IAmNaughty.com. It was a special offer '2 for 1' on the same payment page. Also, there was an option to refuse this offer by unmarking it. As we can see, this offer was accepted by you and you received confirmation emails from both sites to your email address. According to our Terms of Use, you could cancel any of these sites anytime before the expiration date online or by giving us a call. Unfortunately, you didn't do that and the charge for the next month has been applied. We have canceled your subscription. No further payments will be deducted from your account. Also, we have issued a refund for this amount.
Initial Complaint
02/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled at least a year ago and it was successful, but I was charged $38.59 on 2/5/24Business response
02/08/2024
Hello! Thank you for letting us know about this issue. Unfortunately, we cannot locate your email address *************************** in our database. Please, provide us with the first 6 and the last 4 digits of the card that was charged, and any alternative email address that *** be connected to the profile. You *** answer directly to our email address ***********************************Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Today I went on the dating site BeNaughty.com and purchased a 3 day trial membership. After paying the $2.99 or so it asked if I wanted premium, when I hit the back button I thought all was ok until I get a $11.63 deduction from my account. Saying I purchased a premium package.. I clearly never ordered it and upon talking to customer service the woman ***** #**** spent 29min trying to convince me I wanted it. On speaking with ************ found out that wantmatures is there's as well, who so happend the do the exact same thing to me two months ago. She offered me one month plus ...plus. I said no I want my money back.Business response
01/17/2024
Hello! Thank you for letting us know about this issue. After selecting a basic membership plan, which allows you to communicate, the site offers additional features. Premium Dater is a package of additional features, that includes 2 features Extra Benefits and Chataholic Pack, and gives you some benefits to the basic membership. As we can see from the records, you pressed the 'Continue' button and purchased these special features, as the purchasing time for the features coincides with the initial purchase. That page was clear to understand and the charge was not hidden. We assure you that your subscription is canceled so you won't be billed again. As requested, we have issued a refund to your initial account. Usually, it takes **** business days for a refund to appear on your account statement.Customer response
01/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
11/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
These people will keep charging you after you cancel.Business response
11/17/2023
Greetings!
We have checked the system and we can see that you canceled the repeat billing on your profile, but after the expiration date, that's why you have already been re-billed for another period of subscription.
There are 4 ways you can cancel your subscription:
1) You can do it manually yourself on the site (go to My Settings and then Billing history);
2) You can do it by calling Customer Support;
3) You can do it via the Contact Us form;
4) You can do it by email (as a reply to any site notification).
Our customers always receive a confirmation email right after cancellation.
At the moment we assure you that your subscription is now canceled so you won't be charged again.Initial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I used the website with the trial membership and did not want to have my account turn to a full membership automatically. I remembered to cance my membership a day before the last day and I still am receiving notifications stating money is trying to be deducted from my account. First around almost 50 dollars and then charges the following days for around half of that. I requested that I wanted to cancel my subscription and did it online and have the cancelation confirmation, yet money is still trying to be taken out my account. There is no money in it to begin with so it was declined, but Im frustrated with waking up and seeing money try to be taken from my account and I requested to cancel recurring billing. I dont want the services the site offers and I dont want a membership on the site. I just want them to stop trying to take money from me I dont even have money to begin with. I also want all my information taken off the website. Please stop trying to take money from my account. Im barely making it and I cant afford to have a company take money when I already said that I dont want their services. I already said I dont want the service yet everyday I wake up I see an attempted charge please understand my frustration and stop causing me trouble thank youBusiness response
11/15/2023
Hello! Thank you for letting us know about this issue. We have checked the system and we can see that you canceled the repeat billing on your profile, but after the expiration date, that's why you have already been re-billed for another period of subscription. Our customers always receive a confirmation email right after cancellation. At the moment we assure you that your subscription is now canceled so you won't be charged again. As we can see from the records, the charge for a 1-month membership plan was declined.Customer response
11/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************
Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/27/2023 at approximately 1 AM I was looking at benaughty.com the honest guy truth somehow I got signed up for a membership. I dont recall putting any of my information in for a membership. However they charge my cash app card $26.49. I immediately messaged them canceled it and stated I didnt want a membership and they refused to give me back my money. Its just a huge scam. Its a complete scam, its sad that theyre even allowed to be on the Internet $26 might not be a lot of money to some people but its a lot of money for me . If you could help me get my money back great if not, please do something with this company. Theyre horrible. I dont know how they were able to do that. I dont know how or where I clicked on signing up for anything but Im pretty sure I didnt have a great evening, thank you for your timeBusiness response
10/27/2023
Hello!
As we can see your email address is not registered in our database.
Please, contact us via email address ********************************** to be assisted with a refund.
Looking for your reply.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
62 total complaints in the last 3 years.
14 complaints closed in the last 12 months.