Business ProfileforGraves Bros. Home Improvement Co.

Icontacted Graves Bros due to their 40 years in business. Turns out they were bought by **** ************ who doesnt have nearly the same expertise, professionalism, or skill. Without any notice, **** showed up on the morning of my roof install - not graves. This was my first sign that something was wrong. They never cleared my gutters out good enough so I had to do it myself during a rainstorm because water was backing up on my roof. Then I noticed a bunch of shingles that weren't sitting flat in one area of my roof. Contacted the site supervisor who was on the job as well as the original estimator but didn't hear back. Then I called the main phone number an got someone who took notes about my complaint and I received a call back from a completely different person a few days later. He apologized for the gutters and the shingles and said someone would be out to fix the shingles. a guy came out to fix the shingles but said the issue was bigger than anticipated and he would need to come back. No estimate on when he would be back. I waited two weeks without any update from them on this so sent a text message to the guy who scheduled my repair originally. no text back yet. then today it was raining and I can hear water dripping on the first floor cieling. this wasn't something that was even happening with my old roof. so in other words I spent 20k to have a roof that's in worse shape. spending this kind of money is a very difficult choice and now I feel like I made the wrong choice by going with Graves. I called the main phone number again today to bring up that the first issue of incorrect shingle installation wasn't fixed still and now there's a complete different and more severe issue in another part of my house. this house had water damage in many places before I purchased it. Getting a new roof was to help ensure that water damage wouldn't get any worse. When I called today I was told I should hear from somebody next week. still no exact day or time.