Business ProfileforRomeo Auto Group

1 star because 0 isn’t an option! I bought my 2021 *** ******* from Romeo *** in Kingston, NY new. A couple months later the passenger door stripping discolored. It was replaced. January of this year (2024) the stripping on the entire car discolored. I took the car in January 8th for the dealership to take pictures and order the parts. During the months that followed I did not receive one phone call from this dealership, I called them several times to find that the parts were still not there. A appointment was finally made around May or June so I took off work for that day as it takes an hour to get to the dealership. As I’m on my way out the door to head to the appointment they call and tell me the wrong parts were delivered. So now I’m waiting and calling again because they don’t call me! September they tell me they have some of the parts. After calling corporate to complain the dealership calls me and told me they have all the parts so I make an appointment for September 19th. They finish and I’m told the other two pieces would be there the following your Wednesday! I was previously told all the parts would be there, now I have to take off work another day instead of going once. I have another appointment on Wednesday September 25th. The car is scheduled to be traded in at another dealership on the 26th of Sept. The car gets finished on the 25th, I leave and down the road I have to pull over because the second row seat slams into my drivers seat. They didn’t put it back in locking position. When I got out I noticed that all the stripping they put on the car is a different color (I have pictures to prove it). I called the dealership six times with no response. Eventually, they offered to fix the issues, but it was too late as I had already traded the car. I waited and dealt with this for 9 months! I suffered a loss in its value in trade. I strongly advise against doing business with Romeo dealerships, as their customer service is non-existent after the sale.