ComplaintsforEmily's Boutique

• Initial Complaint

  11/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a ****************************** gown from Emilys. The gown came in. They shipped the gown to my home in a mangled box. The decorative application on the gown was floppy. I called about of concern that it would not stay up. Emilys said I would have to have it steamed. I brought to a tailor and she said steam would not hold this part of the dress up. I bright the dress back to Emilys. ***** was very condescending and rude while telling me there was nothing wrong with the gown and that it was supposed to be like that. Not only was the decorative part of the dress floppy the dress was made completely different than the sample I tried on. Her daughter ******** took over from this point ( because she also thought her mother was being rude ) ******** contacted the designer. They admitted the dress wasnt made correctly. They offered to make a new dress. I opted to chose something else out because they couldnt guarantee the fan would stay up and may flop again. So I ordered another couture gown made by *******************. This dress was custom. The dress came in and was way too tight. I could not bend, sit, or walk in this gown. They said they would send it back to the designer. I paid my balance and later emailed Emilys to ask when I would get the gown back. They never responded to my email. They sent gown back to designer to alter. The dress then came back too large and Still too tight in the thigh area. I decided it was way too close to the wedding date and took the gown and drive straight to the tailor. The tailor noticed the zipper was ripped and has to be replaced. So $300 later after alterations, I still cannot wear the gown. Its very uncomfortable in the thigh area. I cannot sit comfortably. I would not be able to dance in this gown. The chest area of the gown is also not fitting properly. It does not lay on my skin. The boning protrudes past my breast. The gown is unwearable. I had to order a new gown 16 days before my daughters wedding.

  Customer response

  11/30/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Emily's Boutique regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

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