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            • Able Al's

              126 Robbins Ln Syracuse, NY 13214-1834

            Business ProfileAble Al's

            Online Retailer

            Contact Information

            126 Robbins Ln

            Syracuse, NY 13214-1834

            Visit Website
            Email this Business
            (315) 440-1024

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            126 Robbins Ln, Syracuse, NY 13214-1834
            Email this Business
            BBB File Opened:
            5/14/2008
            Years in Business:
            29
            Business Started:
            1/1/1995
            Business Started Locally:
            1/1/1995
            Business Incorporated:
            1/1/1995
            Type of Entity:
            Corporation
            Alternate Business Name
            • Somlo Enterprises, Inc.
            Business Management
            • Mr. Al Somlo, Owner
            Contact Information

            Principal

            • Mr. Al Somlo, Owner

            Customer Contact

            • Mr. Al Somlo, Owner
            Additional Contact Information

            Email Addresses

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            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kenneth J

            03/28/2022

            Sells on ****** under the names ableals and Somlo Enterprises, Inc.. ****** is currently blocking bad reviews for them from going up. They send out products that aren't as described and blame the customer for misunderstanding. I recently ordered a Blu-ray that was described by them as "Condition: Used - Very Good - BluRay is in very good condition. Previously owned by a library. No DVD or digital download code, BluRay only. Case may have some scuff marks." When the Blu-ray arrived, there were seven permanent stickers that took up most of the space on the sleeve itself along with magic marker on the sleeve. There was magic marker on the disc as well. Their response was I didn't understand what ex-library was and "You received the item today exactly as described." ****** had to handle the refund that had been requested from the company since they opted not to. Avoid this company.

            Able Al's Response

            03/29/2022

            I did not have any interaction with this person ever as they never contacted my business. Buyer only contacted ****** Customer Support directly regarding their under $2.00 purchase of a DVD that was sold as described. Buyer immediately received a full refund directly from ****** for cost of item and shipping. Buyer then left negative feedback regarding their experience with ****** Customer Service that ****** then removed as feedback was supposed to be strictly about if item was shipped securely and customer received item on time (which Buyer did) and feedback left by Buyer was wholly regarding the item being previously owned by a library. Business with BBB is for Able Al's ******** **** in Syracuse, NY that has nothing do whatsoever with this transaction that is for an entirely different business entity.

            Customer Response

            03/29/2022

            Unfortunately, and unsurprisingly, the company is being less than honest with their response. I did talk directly with Able Al's, who responded that the item was as described. The item was a Blu-ray, not a DVD, and the price was over $2.00 (not that the price matters if someone is selling an item with a fraudulent description). ****** didn't take down the review, it never went up. And ****** agreed that the item itself didn't come close to being as described and refunded the money themselves. Despite Able Al's not being willing to. This is the entity selling on ******. This is the business' address directly off ******: *** ******* **** Syracuse NY *****-**** US If the company continues to insist this isn't them, I will be willing to contact ****** and ask they immediately suspend the seller fraudulently using Able Al's name and address and contact the Better Business Bureau to see that Able Al's denies this is them.

            Customer Response

            03/29/2022

            I wanted to add, ****** has reviewed the information contained in Able Al's response and has opened a fraudulent seller case on Able Al's internally as a result.

            Able Al's Response

            06/01/2023

            The complaint is for a different unrelated business. No, ****** did not open a fraudulent seller case.

            Local BBB

            BBB of Upstate New York

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