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            Business ProfileMcBride Small Animal Hospital

            Veterinarian

            Contact Information

            629 Young St.

            Tonawanda, NY 14150

            (716) 692-3010

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 102

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            629 Young St., Tonawanda, NY 14150
            BBB File Opened:
            3/19/2002
            Years in Business:
            102
            Business Started:
            1/1/1922
            Business Started Locally:
            1/1/1922
            Type of Entity:
            Corporation
            Business Management
            • Ms. Mary Ann Hubman, Contact
            Contact Information

            Principal

            • Ms. Mary Ann Hubman, Contact
            Additional Contact Information

            Fax Numbers

            • (716) 692-5495
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a veterinarian for your pet

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            06/29/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            On 6/12/23 I took my cat, *****, into see the Vet, because she had been throwing up almost daily, which is not normal. I asked to have blood work done to determine if she had a serious issue like diabetes or kidney disease, which are common in older cats. I was not aware of a change in ownership of the practice, which I have dealt with for years. The billing practices of the new owners are nothing short of gouging people who love their pets. The original ******* practice would charge $85. for blood work, this group charges $405. for blood work! That is a ridiculous increase. It is nothing more or less than gouging. If I do not get a partial refund, I will consider it to be in bad faith and will not take my pets to them again. Also, I will tell all my friends who are pet owners not to go there because they gouge.

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Danielle B

            08/11/2023

            I only gave one star due to it wouldn't let me choose zero. My 15 year old cat passed away at home. I brought him to McBride for cremation services. I specifically told the woman who was handling us that I wanted plaster paw prints, fur clippings, face and paw ink prints along with the private cremation. She wrote it down. About a week later, I received a call from ********** Vet that they had my cat's remains. He was delivered to the wrong veterinarian office! When I called McBride they said it happens sometimes. I asked about the other things I had asked for. I was told by McBride that ********** has them. They did not. After calling McBride again a different woman said that they do have the prints, etc. When I went to pick up the prints and fur clippings, they did not have my cat's face print!!! It was never done. The woman looked it up( she was the one I had told I wanted them) and said that yes they were requested. Completely unprofessional and uncaring that they would just cremate my cat of 15 years without double checking that everything was done that I asked for. This was heartbreaking. I will never go there again!

            Local BBB

            BBB of Upstate New York

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