Business ProfileforJohn Ray and Sons Inc

I am on day 10 of no working heat in my home bc John Ray and Sons refused to fill my oil tank bc the tech saw a rust spot and tiny leak. I was told that a sales person would call me that day and never did. I packed up my 3 kids and we stayed elsewhere, I called at 7am the next day and a sales person agreed to meet me at my house. After he gave me a quote of $4,000 for a new oil tank I said no thank you, I’ll buy one at **** ***** for 1k. He gave me Matt, the service managers number ask suggested I call and ask about a temporary barrel for oil until I got the new tank. Matt was rude and condescending, told me I should apply for HEAP and refused me a temp barrel bc “how does he know I’ll actually get a new tank”. I told him I felt I was being punished for not buying from them and he finally agreed to supply a barrel if I got as signed contract from whoever was installing it. At the time I didn’t know who was so I again stayed somewhere else. Next day bought an oil tank and the following day it was installed (by professionals) I called John Ray for an oil delivery and they said one of their techs had to come out to inspect since they didn’t install it but couldn’t until the next day. Same kid comes that refused to give me oil initially and inspects and puts in some oil. About an hour later my furnace shuts down again. I call them and Matt tells me he will not send anyone back bc the roads were too bad and I’d have to wait until the next day. Next day same kid and his supervisor come (turns out he was an apprentice) tell me nothing is wrong with my furnace and there must be a frozen pipe in the system. Well after 6 days of no heat I wasn’t surprised!!! They tell me they don’t know where it is and I should call a plumber. They leave with me with no heat, no solutions, and i haven’t heard from them since. The plumber can’t find my frozen pipe and I’m living with space heaters and luckily a propane fireplace. It’s been an absolute nightmare! Worst company!!!!