Business ProfileforBoston Auto and Detail

Let me start by saying my car was pretty clean right up until my nephew puked all over the inside. I did have some dirt spots on my headliner but other than that it was pretty clean, I’ve only had it since April and I have no kids or pets. I called Eric and I explain what had happen and that I tried to clean it the best I could. He explained that he does not do spot cleaning and that the whole car would need to be cleaned. I was total fine with that; I was happy to get rid of the two dirt spots in my headliner as well. I got there and we were talking about these stupid black marks I have by the door handles and at the bottom of the windows on the outside and that they drive me crazy! Also, the stupid stick from the dealer which he took off for me!!! Thank you so much for that by the way. He said that the ceramic coating would help the black marks and I was total excited about this as I was going to have my car coated at ******* anyway. He was telling me if I did the 6 years pro ceramic coating, he would do the ceramic interior for free, as it was the Black Friday special. I was sold, it was going to cost upwards of $200 to just have the interior done plus whatever ******* would have charged to do the outside. So I did the 6 year coating ($800), the glass coating($200) and was get the inside done FREE. I was so happy that my car would be all nice and clean and protected! Sadly, my experience was not great. I went to picked up my car and came home. It was dark and the interior is dark so I didn’t notice anything other than a weird smell and he told me that the ozone treatment would do that (he told me when I drop off my car) so I didn’t thing about it anymore. Now the next morning I get in to go to work and I can see the puke on the passenger door and smell it! BAD! So now I’m freaking out and looking at every inch of my car to see what else he didn’t do and it looked like he didn’t even clean it! I had broken plastic still in the back, a foot print on my back seat and the black marks were still on my headliner! He didn’t even vacuum my floor mat! I took a picture of the puke and sent it to him and he told me to bring it back, that was on Thanksgiving and I took it back to him at Sunday. He said he would re-clean the door, I was thinking once he opened the door he would be like oh my I forgot to clean the whole inside but that didn’t happen! I feel like you are hired to do a job and I shouldn’t have to remind you to do the job, my fault for believing somebody would be honest and do the right thing. I picked my car up on Tuesday and I got in and I could smell the puke, I could see the puke! I was so mad! I just left. Now I doubt everything he “did”. Did he really do the outside and the glass or did I just lose $1167.71? I had to take my car somewhere else, and the new guy was amazing! He did every inch of my car and told me the reason I could still smell the puke was because it was in the door jam and the seat belt was covered! He also got my headliner cleaned, no more black lines and no puke, as if it never happened, and the whole thing only cost me $150. Eric was a total scam! The System X company told me that the warranty was registered and when it needs to be checked at it’s yearly inspection to go somewhere else. I can’t rate him on how well he did the outside, the ceramic coating, as I have no clue of knowing if he actually did anything. The inside, the real reason why I was there, he did horrible. ZERO STARS!