ComplaintsforShip Auto Now LLC

• Initial Complaint

  06/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My car was pick up on last week Thursday from Desmoines to Oregon I never heard from anybody the driver that I was given the number to call he told me he is not the one who was to deliver my car..I am stuck here wondering what to do and who to call to know my car status..

  Business response

  06/19/2023

  We see that the vehicle has already been delivered to you Please call us if you have any questions Thanks Ship Auto Now

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was quoted a price and sent a deposit. Then was told over the phone the price couldn’t change and I proceeded. The price of course did change and I was told he was sending a driver at a higher cost for my car. When he said this I requested the drivers information and called him myself. The driver had no knowledge of this company and said he was not in fact coming. At this point I realized he scammed my deposit and wasn’t actually sending a driver. When I called him out for this he said the guy I called was confused and if I didn’t agree to pay more money I’d have to pay a cancellation fee of a service that wasn’t ever being provided.

  Business response

  06/09/2023

  We apologize for the inconvenience caused to you We have issued refund of $150 back to your account. Looking forward to serve you in the future Thanks Ship Auto Now

• Initial Complaint

  05/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked for my car to be shipped with Ship Auto now. As soon as they got me to pay my deposit via **** ***, they stopped responding to all calls and emails. I emailed and left voicemails multiple times about changing my shipment date with no response. No one answers their mainline. I emailed now with plenty advance (they require 24 hours notice and I am over a week ahead of that) so I want my $150 deposit refunded back to me. They aren't answering so I have no way of rectifying this directly with them.

  Business response

  05/24/2023

  Hello Apologies for the inconvenience caused We have issued the refund back to your ******* Account Looking forward to serve you in the future Ship Auto Now 

  Customer response

  06/02/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I still have not received a refund from this company. So they never followed through on their word.   Regards, ***** *******

  Business response

  06/06/2023

  We Apoligize for the inconvenience Our Accounting made an error and transferred funds to a wrong Account However we have looked into this and sorted this out. Money has been refunded back to ******* Account Feel free to call us if you have any questions Thanks Ship Auto Now

• Initial Complaint

  03/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 3/08/2023 I e-signed an agreement to transport my 2005 **** **** pickup truck from Arlington Tennessee to Chicago Illinois. The total cost to ship was $400 dollars. On Friday March 10, 2023 i received a text saying the price now is $700. I send them $100 via cash app, which was excepted. My balance on delivery should be $300. This is a beech of the amount agreed on. Your looking into this matter will be very much appreciated. Order number-*********** ***** *******

  Business response

  03/23/2023

  Hello

  We have dispatched the Vehicle already and Vehicle has also been picked up

  I am attaching the Signed Agreement from the customer

  Thanks

   

• Initial Complaint

  03/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My truck broke down 2/24/23. I attempted to go through car shipping service as I was 150 miles from home and towing out of my price range. I spoke with 1 company who said they had a driver and after a few hrs was contacted by another company stating this company was lying to me and did not have a driver as they had me posted, looking for one. Ship auto said they are lying to you, they don't have a driver but we have one now and can get it picked up tonight or Saturday morning. They also told me the contract the other company had sent me was a fraud. They then sent me a screenshot showing the 1st company, true carriers, did not have a driver. I gave them the 100$ deposit through *******, as they said they already had a driver at that time, already set up for me,while other companies were still looking. Saturday comes&goes. Sunday comes&goes. The gas station my truck was parked at, had to refuse a shipment of gas,& the manager was now risking her job to save me towing fees. I then start getting messages from other companies showing me that ship auto does not have a driver& is looking for one for me. I told him he had lied and he offered a refund. After accepting the refund he said he found a driver which I am asking why are you looking for a driver if you already said I can have a refund? He is still refusing stating I must pay $200 cancelation. He scammed me from the very beginning. Everything he said was a lie and all of our communication was through texts so I have everything he said, showing he lied to get my deposit. I have included most screenshots that show the facts of what he said. I can send the entire conversation if needed

  Business response

  03/16/2023

  We apologize for the inconvenience caused We have issues the refund of $100 back to the customer via ******* Looking forward to serve you in the futureThanks

• Initial Complaint

  02/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted one of “Ship Auto Now” employees named Robin on Feb 15th morning for quoting my car shipment from Greensboro, NC 27409 to Portland, OR 97229 at $1,100. According to our text messages and conversations, the quoted $1,100 price includes all fees, taxes, insurance, door-to-door service, and 150-lb luggage. My desired pickup dates are from Feb 16th – 18th that Robin confirmed to pickup my car before Feb 18th texted on Feb 16th morning. On Feb 17th morning, Robin contacted me to pickup your car by Feb 18th at 7:21AM PDT and will be deliver in 6 to 7 days maximum which looks everything is on track. However, the shipment fee was increased to $1,750 from $1,100 that is not acceptable. Robin told me his manager negotiated with the truck drivers and the new price is $1,600. I would like to cancel the order and get my $150 deposit back. However, the manager told me that I need to pay $200 cancelation fee. “Ship Auto Now” expertise in the car shipment business and should know how to evaluate the reasonable quotation to his customers without taking its customers and itself in risks. “Ship Auto Now” know that I left my car key to my neighbor who has a little boy to take care and I left Greensboro on Feb 15th afternoon. I can extend the pickup time to Feb 19th with $1,100 ship cost or “Ship Auto Now’ refunds my $150 deposit/upfront-payment and waive any penalties on the order contract.

  Business response

  02/24/2023

  Hello We see that the customer has already moved their vehicle through us We have the new signed Agreement And the Vehicle has already been Picked up by the driver Thanks 

  Customer response

  02/28/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Ship Auto Now has been working in the car shipment business for a while and should know what the reasonable shipment price is before providing a text quotation? The original quoted price for my car shipment was $1,100 and pickup date was Feb 18th, 2023. I told Ship Auto Now that I lost my job on Feb 10th and left my car key to my neighbor for the truck driver to load my car. The broker of Ship Auto Now contacted me on Feb 17th and told me to pick up my car on Feb 18th but the price was changed to $1,750 that was around 59% higher than the original quoted price. Ship Auto Now agreed to reduce the price to $1,600 that was around 45% higher than the original quoted price. The broker told me that the price was the only driver who could accept and another driver asked $1,900 to pick up my car. The easiest way is Ship Auto Now to cancel the order and refund my $150 upfront payment due to its price increased that is higher than other BBB rating A+ brokers' quoted prices, however Ship Auto Now insisted me that must be charged a $200 cancellation fee. The broker company's reason was the quoted price may increase and I signed the contract that was not applied to the broker's committed texted quotation at $1,100 was invalid. I emphasized to cancel and waive the $200 cancellation fee is the best solution to create a WIN-WIN to both parties but it was rejected by Ship Auto Now. According to Robin’s commitment, my car should be picked up on Feb 18th and should be in Portland after 6 to 7 days (Feb 24th – 25th) with paying $1,100 shipment. I don't want to add more burdens to my neighbor who needs take care of her little boy and I don't have choice to accept Ship Auto Now's new prices at $1,250. My hourly rate is over $90/hour before I lost my job and have been working for more than 10-hours with the Ship Auto Now brokers, **** ******* ******** dispatcher and driver, my neighbor, and evidence collection for filing a complaint to BBB. My car was loaded by the trucker on Feb 24th around noon, but I felt guilty to my neighbor has been changing the pickup dates and times many times resulted from the Ship Auto Now's de-commitments and freight company's internal miscommunications. It is important for Ship Auto Now knowing to keep its commitment when you are running businesses. I hope that I am the last customer being trapped by Ship Auto Now's de-commitments, I disagree to close this case and request Ship Auto Now to reimburse my losses. All reimbursements including my time, late arrival of my car, and additional charges will be donated to BBB, but excluding the increased $150 that should be compensated to me for sustaining my car shipment at $1,100. Thanks. Best regards,  ****  

• Initial Complaint

  01/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed contract on an agreeable price and delivery date. After being quoted price and pickup the same day I agreed to both and paid deposit. After signing contract and sending $150 deposit I was told truck broke down and they couldnt.fullfill my shipping quote. I want refund and they won't provide $150 can you help. This was toltal lie to get my deposit then they couldn't provide transportation. I had no vehicle so I flew to Vegas and picked the vehicle up myself thank you. Just want my deposit

  Business response

  01/29/2023

  We sincerely apologize for inconvenience caused to you We have been trying to refund the payment via ******* on the same ******* account from which the customer paid the deposit However we are unable to make the transfer We are attaching the Screenshot for the same ThanksShip Auto Now

• Initial Complaint

  12/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Paid a deposit for my 2021 ***** model 3 and ***** *** to be shipped from 1*** *** ********* *** **** ***** ****** ** ***** and to be delivered to **** ****** **** ******* ** ***** on November 9th a deposit of $300 was required to schedule a pick up day for the vehicles (Tuesday , November 15th). On that day we were told the “truck had broken down” this went on for 3 days. They kept saying that they could not get another truck. We requested a refund as they could not fulfill what they were hired for and they refused. This is unprofessional and unethical. They made no attempt to rectify the issue what so ever. After multiple phone calls they offer a $50 refund (that was never sent). I attempted to request a refund via cash app as that is how they required to be paid and reported them for fraud but cash app was unable to collect the funds back. Attached is the original order. We were never told that if they were unable to fulfill the contracted rate and day we requested that they would keep our deposit.

  Business response

  12/15/2022

  We sincerely apologize for the inconvenience caused We are trying to get in touch with you So we can process the refund to your Account Please answer our Call or Text messages So we can proceed Thanks

• Initial Complaint

  11/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Requested that my vehicle be shipped. Was quoted with a confirmed driver and date at $950. The day my vehicle was supposed to be picked up, they said “The driver died” and now I needed to pay double the amount to ship the vehicle. I asked for proof that there was an actual driver that died (this would void the price in the contract due to an “act of God”). Was not provided with any info. Requested a refund of my $200 deposit and they said I needed to pay an additional $200 to cancel the contract. I have all of this in writing so there is no confusion. In summary, they quote you low with a confirmed driver and then do a “bait & switch” once you have paid them a deposit.

  Business response

  11/24/2022

  Hello ****** We apologize for the inconvenience caused to youWe have already issued the refund of the deposit you paid usLooking forward to serve you againThanks

• Initial Complaint

  08/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8-17-22 I contacted this company to have my vehicles shipped to my new place of residence. They ultimately asked for a $500 deposit, and the remaining fee upon delivery would be $1375 for the service. The only way they wanted to take payment was through the app "*****" which made me feel slightly uncomfortable but I paid the deposit. They stated that my vehicles would be picked up to ship on either 8-22-22 or 8-23-22 On the 22nd I called to confirm if this would be the day they would come for the service and they stated that it was, and they would be at my address from 11am-4pm. Some time after they told me that they would not be able to come on this day and they would be here the following day around the same window of time. The next day I called and they said they would be at my address at approximately 12pm. They told me later that they not only wouldn't be coming, but they never even found a driver in the first place on either of these dates. Almost every single time getting off the phone with their representative, Ryan W*******, he stated he would call me back and I was the one having to call in to check up on what was going on because it seemed they would forget about me. After many calls to Ryan, he stated that in order to get a driver I had to pay $2500. I told him that was unacceptable, and he told me this was the only fee the driver would accept, I declined to do this referring back to one of our prior conversations where he said the delivery fee would not exceed $1500. He ended up asking if a driver could come at 11pm for this same $2500 fee. It was explained to Ryan that I did not wish to pay this and the time did not work either. After saying I no longer wanted their services, I spoke to a supervisor that all of the sudden stated a driver was on the way and would be at my address at that 11pm time. On top of wasting my time and being unprofessional, they would not accept my request to discontinue service. 11pm is not a time to be doing business.

  Business response

  08/29/2022

  We apologize for the inconvenience caused to you We would like to inform we have already refunded the money back to the Customer's Account Looking forward to serve you in the futureThanks

  Customer response

  08/29/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩