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            Business ProfileUnited Lift Equipment LLC

            Lifts

            Current Alerts For This Business

            Pattern of Complaint:

            BBB received complaints alleging advanced payment for equipment ordered through this company - ranging from $13,500 to $55,000 - without ever receiving the equipment or a refund.

            BBB notified United Lift Equipment, LLC about the pattern of complaints and asked the business to voluntarily cooperate in eliminating it by providing a written response outlining specific steps it would implement in order to avoid similar complaints in the future. In addition, BBB requested general information including copies of refund policies, the names and full contact information of the business’ principal officers and responsible management, copies of its promotional and advertising materials, the physical address of its principal office, copies of required competency licensing and a completed BBB Standard Business Questionnaire.

            United Lift Equipment, LLC has not responded to BBB's request for information or the pattern of complaints.

            BBB has concerns about United Lift Equipment, LLC's business practices and urges consumers to use caution.

            Contact Information

            300 International Dr Ste 300

            Williamsville, NY 14221-5783

            Visit Website
            (800) 279-5890

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            300 International Dr Ste 300, Williamsville, NY 14221-5783
            BBB File Opened:
            10/17/2019
            Years in Business:
            5
            Business Started:
            5/23/2019
            Business Incorporated:
            5/23/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • United Lift Holdings
            Business Management
            • Customer Service Manager
            • Mr. Arcangelo Capozzolo, Owner
            Contact Information

            Customer Contact

            • Customer Service Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/19/2023

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            On October 7th, 2021, Ag-Power, Inc purchased a *2005* used forklift from United Lift Equipment. In spring 2023, said forklift was diagnosed with an injection pump failure. In the process of that diagnosis, it wad discovered the unit was actually made in 1992, and not 2005 as the invoice stated- and customer was told (see attachment). Reached out to salesman and owner of United Lift, and were told they would not buy it back or trade for it. United Lift did agree to pay for the cost of repair to fix the injection pump, which was accepted as a resolution. There were long delays in the process of repair (locating a vendor who can fix the pump, hiring someone to remove pump, delivering pump and having it repaired, pump reinstalled, etc) but it was finally completed in October. Copies of the repair have been sent via email three times to owner (Arcangelo) and he has not acknowledged or paid for repair (email had proven to be the best line of communication thusfar with United Lift). Phone calls from Ag-Power have also been placed to United Lift with no returned communication.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Thad T

            03/16/2022

            Be very careful, we bought an older forklift from Larry L*******. He said it was in great shape for an older fork lift but it passed all their inspections. I have no idea what they classify has passing. It quit working within 10 minutes of getting it. We have maybe put 2.5 hours on it and it is so cobbled together that it is unbelievable that anyone inspected it. I have called Larry twice and emailed no return calls or email back. Don't buy from these guys.

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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