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          Summit Toyota of Akron has 1 locations, listed below.

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            Business ProfileSummit Toyota of Akron

            New Car Dealers
            BBB accredited business

            Contact Information

            1535 Vernon Odom Blvd

            Akron, OH 44320-4027

            Get Directions
            Visit Website
            (330) 836-2500

            Business hours

            7:30 AM - 8:00 PM
            Business Hours
            7:30 AM - 8:00 PM
            7:30 AM - 8:00 PM
            7:30 AM - 8:00 PM
            7:30 AM - 8:00 PM
            7:30 AM - 6:00 PM
            8:00 AM - 6:00 PM
            Closed

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            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/15/1996

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            New Toyota Sales and Pre-Owned sales of all makes

            Products & Services

            Automotive sales, repair and parts

            Business Details

            Location of This Business
            1535 Vernon Odom Blvd, Akron, OH 44320-4027
            BBB File Opened:
            9/27/2004
            Years in Business:
            28
            Business Started:
            1/15/1996
            Business Started Locally:
            1/15/1996
            Business Incorporated:
            2/3/2006
            Accredited Since:
            3/15/1996
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Throse, LLC
            Hours of Operation

            Primary

            M:
            7:30 AM - 8:00 PM
            T:
            7:30 AM - 8:00 PM
            W:
            7:30 AM - 8:00 PM
            Th:
            7:30 AM - 8:00 PM
            F:
            7:30 AM - 6:00 PM
            Sa:
            8:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Daniel H. Pyle, Dealer Principal
            • Mr. TJ Disanto, General manager
            Contact Information

            Principal

            • Mr. Daniel H. Pyle, Dealer Principal

            Customer Contact

            • Mr. TJ Disanto, General manager
            Additional Contact Information

            Fax Numbers

            • (330) 777-2061
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I wanted a certain model and color interior and exterior. So I thought they were ordering a car for me. Call Toyota to cancel order and was told no car was ordered. Call dealer and they told me upfront that they do dealer trade, and two people were ahead of me (never told me this) nobody is going to trade for this configuration, they did say 4 to 6 months (which most normal person would consider build time) no where on contract does it say we do dealer trade and you’ll notice no notice on delivery, if you look at there reviews for this dealership they done this to other people keeping people’s deposit and not doing anything for the money I have included the contract
            Read More
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Thomas B

            12/12/2022

            Called a week ahead of time to schedule service for my 2019 Rav, that I had purchased at Summit. Previously, the service staff had been exemplary in attitude and performance. This time, however, I called to confirm my appointment, and was told I had no appointment. When I assured them I had called, they put me on hold five times, ringing the service area each time, with no-one answering. They then offered to have someone call me back and I agreed. One half hour later, still no call. Called back. Exactly the same result, five "Just a second" pauses between unanswered ringing phones, and an offer to have them call me back. Nope. Never again.

            Summit Toyota of Akron Response

            12/28/2022

            Hello *************************,I listened to your phone calls and was able to confirm the appointment was made. We are unclear why the appointment was not in the system when you called to verify. We are monitoring things to try and catch a pattern. We have not had the issue since your call. It is possible a human error was made on our part when the appointment was made. As for the transfers, due to your feedback we have re-evaluated our process. There should no longer be more than 2 transfers, then a message is taken and given to either the Service Manager or Myself the General Manager to ensure a call back is given in a reasonable amount of time. Thank you for your business and you may contact me at anytime if you like. ******************* ************

            Local BBB

            BBB of Akron

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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