Business ProfileforVanDevere Buick

We had a very poor experience on 1/15 buying two vehicles through VanDevere Buick. Fast forward two weeks and as I’m driving on the highway in my 2019 Ford Escape with my baby in the car, the plastics holding the rearview mirror up falls down on me and the mirror (still attached) drops. It’s then that I see that the wiper sensors aren’t even attached. I was upset when I called and spoke with ***** in service. His response was so flippant, I couldn’t believe it. He said “that had to be surprising for you” and I retorted back that it’s more dangerous than it was surprising. They barely did an interior inspection because there was nothing holding that up. It was a temporary fix. Because my car was under “forever warranty”, they said they’d be able to pick it up and drop it off again. However, the cutoff for that service is 15 miles and we live 16 miles away, so originally we were denied that service. With pushback, they finally agreed to picking it up. So after ***** in service spoke with *** VanDevere, he informed me that they would be willing to split the cost of a windshield with me. Again we had to pushback because this car is under warranty and we were being given the runaround. It took my husband on the phone with *** to agree to fixing the windshield (plastics and wiper sensors). I wish this were the end, but literally a week later I was driving with my baby again and the same thing happened. Plastics fell down and I was able to see that the sensors were only attached with tape. I called ***** in service and once again, after talking to *** VanDevere and about a hundred excuses later, I was told that they would fix it for $70. They couldn’t fix it the first time, but now they had the audacity to try to charge for it! He knew absolutely nothing about the tape on the sensors, blaming it on the company they use for windshields. So I let them know that we would absolutely not be paying for any repairs through their service department. They are so dishonest.