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Find a Location

Capital Auto Credit, LLC has 1 locations, listed below.

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    Business ProfileforCapital Auto Credit, LLC

    Loans

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 136, Alpha, OH 45301
    BBB File Opened:
    12/20/2013
    Hours of Operation

    Primary

    M:
    10:00 AM - 6:00 PM
    T:
    10:00 AM - 6:00 PM
    W:
    10:00 AM - 6:00 PM
    Th:
    10:00 AM - 6:00 PM
    F:
    10:00 AM - 10:00 AM
    Sa:
    10:00 AM - 4:00 PM
    Business Management
    • Owner
    Contact Information

    Principal

    • Owner

    Customer Contact

    • Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: What to consider when researching personal loans

    Customer Complaints

    13 Customer Complaints

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    File a Complaint

    Customer Reviews

    9 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Haley L

    1 star

    01/25/2024

    I purchased my car in march of 2023. In which for the first 6 months was never late or missed a payment. I then did lose my job and was struggling until i got the job now. I pay on my car biweekly. When i was at my first job when i got the job i had my payments coming out when i got my paychecks. I now get paid a week later after my bill is due. I was trying to change it to a week later so they weren’t constantly harassing me calling me from sun up to sun down. Making it hit my credit etc. but they’re telling me i can’t even do that until I’ve had my car for a year ? A YEAR ??? What if i got the car and two weeks or a month later i had to start a new job ???? Yall telling me for a whole year straight i have to call you guys to let you know ? People have lives??! all i was trying to do was change it to a week later. 7 days. And that’s a problem. Not only that i took my payments off autopay when i left my first job. Yet they’re still constantly auto drafting my payment. Yes i know my due date but if im not calling in to authorize a payment why is it being taken from me ? Pretty sure that is ILLEGAL af!!!!!!!!!!!!! Not only that i let them use a card ONCE to help pay the rest of my bill in which they took it upon themselves i didn’t give permission for them to constantly take out of this card in which THEY DO! Now bc this is a card from selling plasma every time they try to take from a card they’re not even authorized to use i get money TAKEN so they’re literally causing money to be TAKEN from me as well. This has to be illegal. This company is very messy. Does NOT care about their customers but just the dollar amount. They’re ridiculous. It’s almost inhumane how they handle there business. I would NOT go through these people !!! I have read on here on multiple complaints of them literally breaking the law. And they just don’t care !!!! I read where they have extension policies etc. but no they do not ?? this company is a JOKE. TRULY.

    Capital Auto Credit, LLC Response

    01/29/2024

    Dear Haley L*******, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to Capital Auto Credit, LLC at 937-679-4060 with any further comments, concerns, or suggestions you wish to share. We would love to make things right.

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