Business ProfileforK T M Sportmotorcycle USA, Inc.

In the fall of 2022 KTM issued a press release and stated that the 2023 KTM 890 adventure r would be available in US dealers in Dec of 2022. In Oct of 2022, I traded my motorcycle in at Cycle Speciality (KTM dealer). I verified that the new motorcycle was to be delivered in Dec of 2022. My trade was sold a week later. As of late Feb 2023, the motorcycle had not arrived and the dealer couldn't tell when it would. I cancelled the order and was issued a check for my trade minus a 10% fee because the dealer said our deal had changed from a trade in to a consignment. I then purchased the 2023 KTM adventure r from ******* *********** (another KTM dealer). Before making the 7 hour drive to pick up the motorcycle I asked that the crate be opened and checked to ensure that there were no issues with damage, missing parts etc. I was told the motorcycle was ok and it would be ready for delivery the next day. 4 hours into the trip, I was notified that the Windscreen and Skid plate were missing. The dealer contacted KTM who stated that they were aware that the parts were missing and that they had already been shipped and would arrive in 2 to 3 weeks max. The Windscreen arrived in 4 weeks. I am still waiting on the Skid plate. I have contacted the dealer and KTM directly. Neither can tell me where the Skid plate is, or when it will arrive. I asked the dealer and KTM to ship me a different KTM Skid plate that is immediately available and in stock in the US and they refused. Having no Skid plate on the motorcycle (a part that protects the engine while riding in off road conditions) renders the motorcycle susceptible to damage and therefore unsafe to ride off road. I finally purchased a KTM Skid plate and installed it myself so that I can use the motorcycle for it's intended purpose. The bottom line is that KTM had Skid plates immediately available and refused to ship me one. I still have no word on when the original Skid plate will arrive.