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            Business ProfileCarpet Centre Carpet One

            New Carpets
            BBB accredited business

            Contact Information

            865 Wooster Rd N

            Barberton, OH 44203-1690

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            Email this Business
            (330) 745-4454

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/6/2019

            Years in Business: 56

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers floor coverings.

            Business Details

            Location of This Business
            865 Wooster Rd N, Barberton, OH 44203-1690
            Email this Business
            BBB File Opened:
            9/27/2004
            Years in Business:
            56
            Business Started:
            1/1/1968
            Business Incorporated:
            5/7/1998
            Accredited Since:
            12/6/2019
            Type of Entity:
            Corporation
            Business Management
            • Mr. Aaron King, Office Manager
            • Ms. Theresa L King, President
            Contact Information

            Principal

            • Mr. Aaron King, Office Manager

            Customer Contact

            • Mr. Aaron King, Office Manager
            • Ms. Theresa L King, President
            Additional Contact Information

            Fax Numbers

            • (330) 745-4613
              Primary Fax

            Email Addresses

            Website Addresses

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            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Amanda J

            12/14/2023

            This place is awful! Customer service is ****! They never return phone calls I’ve been the only one calling every time, even calling back because they never call me back!. The guys that put in my carpet messed so much up. Finally got them to refund part of my carpet (Living and dining room) because of all the flaws and holes that were put in it from them already “fixing” it. Called again because they never fixed the carpet coming up off my landing on my stairs. That was a month ago and still no call back! They even tore up carpet in my front door way that was staying there so they could attach new carpet and never even put it back the way they found it and just laid it in there. I am finding even more issues with this carpet and they just don’t care. I paid over $6,000.00 for whole house carpet and it’s ****!! FIND SOMEONE ELSE TO DO YOUR CARPET DO NOT GO HERE YOU WILL REGRET IT!!! If I could I’d give them ZERO STARS!!!!! We’ve been doing business with them for years and even family has and no one is going back! They lost a lot of business because of this. I mean A LOT!!

            Carpet Centre Carpet One Response

            12/15/2023

            Hi **************, We are sorry about the job, We had offered to replace the areas that were incorrect at no charge to you at all. You stated that you did not want that and wanted money. We then figured out the areas of concern and issued you money back for those areas. We have not heard from you since we issued you a refund which was a little over 40% of the total cost. You now have free flooring that you are living on today in those areas and we haven't heard anything from you since Sept. We will be reaching out to you to see what is going on and see what is going one

            Carpet Centre Carpet One Response

            12/22/2023

            We have tied reaching out to *************** and have left her a message to call us back (the same day of the original reply) if there was anything thing else outside of the original concerns and have not heard back from her.

            Local BBB

            BBB of Akron

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