Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 20, 2022 I paid total appliance 500$11 to repair my dishwasher my dishwasher is not working there is a leak and the soap doesn’t dispense. I called them and they have not sent anybody out. I also had them check out my other dishwasher and they said it was working but it is not working. I would like a refund or two new dishwashers.
Business response
10/21/2022
Good morning, we serviced only 1 dishawasher at her house on 9/6 /22 we replaced a motor pump and did follow up call to her after service and no response of having issues. The 2 nd dishwasher she cancelled call with tech and said was not making noise issue anymore. She has never called us back to notify of issues. Our phone system tracks every call and she has never called us after the 9/6 repair date . I will have the office call her today to go back and fix issue with dishwasher...
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.