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            Business ProfileTotal Appliance Service

            Major Appliance Services
            BBB accredited business

            Contact Information

            8080 Broadview Rd

            Broadview Hts, OH 44147-1204

            Visit Website
            Email this Business
            (440) 526-2544

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/16/1990

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Total Appliance Service, Inc. provides repair services and parts for appliances.

             Refrigerators * Washers * Dryers * Ranges * Wall Ovens * Cook-tops * Dishwashers * Disposals * Microwaves * Wine Coolers * Warming Drawers * Other Major Appliances

            Business Details

            Location of This Business
            8080 Broadview Rd, Broadview Hts, OH 44147-1204
            Email this Business
            BBB File Opened:
            6/12/1990
            Years in Business:
            39
            Business Started:
            1/1/1985
            Business Incorporated:
            2/10/1988
            Accredited Since:
            7/16/1990
            Type of Entity:
            Corporation
            Business Management
            • Mr. Anthony DiMassa, President
            • Mrs. Kristi DiMassa, Secretary
            Contact Information

            Principal

            • Mr. Anthony DiMassa, President
            • Mrs. Kristi DiMassa, Secretary

            Customer Contact

            • Mr. Anthony DiMassa, President
            Additional Contact Information

            Fax Numbers

            • (440) 526-6551
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/15/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            On August 20, 2022 I paid total appliance 500$11 to repair my dishwasher my dishwasher is not working there is a leak and the soap doesn’t dispense. I called them and they have not sent anybody out. I also had them check out my other dishwasher and they said it was working but it is not working. I would like a refund or two new dishwashers.
            Read More
            Read 1 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Richard B

            06/27/2024

            We had an issue with our freezer and contacted the warranty company representing Whirlpool. We were given an appointment time of between 8an - noon on Wednesday - with Total Appliance Service being the repair company. We had no show and no call at the appointment window. When contacting the warranty company they said that the repair folks (Total Appliance) had over booked and rescheduled us for Thursday with the same provider and same schedule. Again, no call and no show and we were told that the repair company should have never accepted the repair order if they did not have the capability. We're now scheduled with a different repair provider but have to wait until next week for them to come out. We have a freezer that isn't working right and now run the risk of product being spoiled because of poor communication and a lack of care about servicing a customer.

            Total Appliance Service Response

            06/28/2024

            Good afternoon, we checked our call recordings and data base we do not show you called our office. Whirlpool dispatches to several companies and whoever accepts gets the call received the dispatch number to bill them .If we accepted the call we would give you a day and a 2 hour window via text or phone call. We communicate the day before to confirm appointment and also when tech is on the way to your house. Sorry you had issues but we are willing to resolve your issue as long as Whirpool dispatches the call to us. 
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Greater Cleveland

            More Info on Local BBB

            BBB Reports On

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