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Find a Location

Credit First National Association has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Credit First National Association

      6275 Eastland Rd Brook Park, OH 44142-1301

    • Credit First National Association

      PO Box 81307 Cleveland, OH 44181-0307

    • Credit First National Association

      4300 Leavitt Rd Lorain, OH 44053-2370

    • Credit First National Association

      PO Box 81315 Bk-11/Customer Service Cleveland, OH 44181-0315

    • Credit First National Association

      PO Box 81344 Cleveland, OH 44181-0344

    Business ProfileforCredit First National Association

    Credit Cards and Plans
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:
    BBB files indicate that this business has a pattern of complaints concerning customer service issues. Specifically, customers allege that they are not receiving prompt callbacks or communication when reaching out to customer service. Customers rarely get responses to emails and no one answers the phones when customers call to seek assistance. While the business does provide an automated response to the complaints filed with the BBB, many customers have said that no one from the company has contacted them. On April 27, 2023, the BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business has contacted the BBB but have not addressed the pattern. 
     

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 75 Customer Reviews

    Customer Complaints

    420 complaints closed in last 3 years

    172 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers an automotive credit card for Bridgestone/Firestone locations.

    Business Details

    This is a multi-location business.

    Find a Location

    Credit First National Association has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Credit First National Association

        6275 Eastland Rd Brook Park, OH 44142-1301

      • Credit First National Association

        PO Box 81307 Cleveland, OH 44181-0307

      • Credit First National Association

        4300 Leavitt Rd Lorain, OH 44053-2370

      • Credit First National Association

        PO Box 81315 Bk-11/Customer Service Cleveland, OH 44181-0315

      • Credit First National Association

        PO Box 81344 Cleveland, OH 44181-0344

      Location of This Business
      6275 Eastland Rd, Brook Park, OH 44142-1301
      BBB File Opened:
      11/20/1986
      Years in Business:
      31
      Business Started:
      11/1/1993
      Type of Entity:
      Corporation
      Alternate Business Name
      • Credit First N.A.
      • C F N A
      • Expert Tire
      • Bridgestone
      • Firestone
      • Firestone Complete Auto Care
      • Tires Plus
      Business Management
      • Mr. Brian Zempel, President
      Contact Information

      Principal

      • Mr. Brian Zempel, President
      Additional Contact Information

      Email Addresses

      Customer Complaints

      420 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      75 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joshua J

      1 star

      10/04/2024

      Business charged me fraudulent late fees of which I had timestamps and confirmations for, and they refused to reverse one of the charges. I paid off my balance, close my account and never will do business with them again. I encourage you to stay far away from them.

      Local BBB

      BBB Serving Greater Cleveland

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