Business ProfileforChagrin Pet

Business: Chagrin Pet and Garden & Power Equipment Customer* ***** ***** ******** ****** *n 04/25/2024, I was in search of a pulley for my mower. I contacted a local ****** dealer who did not have the part but searched and found the above business did. I called the business and talked to **** ** During this call he verified he had the part in his hand and that it was 155.99, plus shipping 27.99, and tax. I questioned the shipping of 27.99 for in-state 2 hr away destination and told that "is their rate". He then told me a lady would call back to collect credit card payment. The same day the lady called back and sale was completed for 198.70. I received the part on April 27 and was what it was supposed to be. After taking apart my mower for repair it was discovered that I did not need the pulley, but rather than 2 bearings that my local **** had in stock. I called back and spoke to ***** requesting a return authorization request. She said I would be getting $126.35 back. I questioned why such a significant lower amount. She said their was a 25% restocking fee. After this phone call I started putting thoughts and numbers together. First off, I was never notified of such a steep restocking fee when order was placed. Second, at 25% charge the refund should be $131.71. I felt this was not right so called back and requested manager or owner. On May 13 at 1254p Discussed matter with ****. He advised this was "on them" because this was an in stock part in store and he would give me my 155.99, plus tax back. I was anticipating a refund of $170.71. **** called back same day at 139p and left voicemail saying he talked to Julie and didn't understand I was over by Toledo and shipping wasn't inbound but outbound that costed him $26.48 to send to me plus packaging so in all fairness he didn't know I was an out of town guy and he didn't make any money on return so was charging a 15% restocking fee. Attempts x 3 to talk to **** on check amount returned 143.20, but no response.