Business ProfileforTeasdale Fenton Carpet Cleaning & Restoration

Teasdale Fenton was referred to us from a contractor who had worked with them before. The company came out quickly and began the water clean up. We were told that they would dry out our barn and that could take up to five days and then they would begin the demo of the water damage to the bathroom. The company did not seal nor use heaters for the cold barn and left the barn door cracked open. The next day I went out and there was a new leak and additional water standing on the barn concrete. I contacted the manager Ken and he said it would not be caused by the demo even though the water lines were right in the demo area. After texting all weekend and the leak continuing all weekend, Ken showed up and put the blame on corrosion and said they were pulling all their equipment and not honoring the contract. He said he was looking out for the company but not for us as the customer. I shared he was to be a customer advocate in behalf of the business and even though he text me and said he would take care of the issue (button it up), he showed up, loaded up and left without saying a word. I would not recommend this company for any project as they are all about themselves and not the customer. If I had known about the BBB reviews, I would have never considered contributing with this company. Stay away from this company. They are not working for the customer only for what is best for them.