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          Find a Location

          The Hillman Group, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Hillman Group, Inc.

              10590 Hamilton Avenue Cincinnati, OH 45231

            • The Hillman Group, Inc.

              10590 Hamilton Ave Cincinnati, OH 45231-1764

            Business ProfileThe Hillman Group, Inc.

            Industrial Fasteners
            Multi Location Business

            Contact Information

            10590 Hamilton Avenue

            Cincinnati, OH 45231

            Visit Website
            (513) 851-4900

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company produces nuts, bolts & fasteners, rope & chain,keys,signs,letters & numbers.

            Business Details

            This is a multi-location business.

            Find a Location

            The Hillman Group, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Hillman Group, Inc.

                10590 Hamilton Avenue Cincinnati, OH 45231

              • The Hillman Group, Inc.

                10590 Hamilton Ave Cincinnati, OH 45231-1764

              Location of This Business
              10590 Hamilton Avenue, Cincinnati, OH 45231
              BBB File Opened:
              5/21/1990
              Years in Business:
              60
              Business Started:
              1/1/1964
              Type of Entity:
              Corporation
              Alternate Business Name
              • Hillman Group, Inc.
              Business Management
              • Mr. Doug Cahill
              • Mr. Greg Gluchowski, CEO
              • Jon Michael Adinolfi, COO
              Contact Information

              Principal

              • Mr. Greg Gluchowski, CEO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/21/2024

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              On Wed, 24 July 2024 11:02 a.m. order 17269 confirmed. Order summary: Small Heart Shape Pet Tag × 1 Purple, Front Line 1: ************, Front Line 2: MAXIMUS FELE, Front Line 3: 607-********, Back Line 1: Leave me, Back Line 2: alone. I know, Back Line 3: my way home. $7.99, Subtotal: $7.99, Shipping: $0.00, ******* County Tax: $0.32, *** **** State Tax: $0.32, Total: $8.63 USD. On Thu 25 July 2024 @ 2:36 pm, I received email notification that the order has been shipped. Their web site said to allow 4-8 business days. That means the order should have been received no later than 6 August 2024. It was NOT received. I wrote on 9 Aug 2024 1:12 p.m. to enquire. I did not receive a response or acknowledgement. I wrote a second time on 13 Aug 2024 3:55 p.m. giving them until Fri, 16 August to address this issue. Again, no response or acknowledgement. Company is unresponsive and has failed to ship the product I ordered in good faith. The order was charged against my cc on 24 July and there has been no refund.
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ya I

              03/19/2024

              The concept is great and system they have is OK, but the telephone customer service absolutely sucks. The CSR on the phone was so rude and even hung up on the me. I don't need a lecture from an overly cranky and hyper sensitive CSR. They should not be in this job if they cannot understand the basics of customer service. There is probably a lot of improvements that can be made as to customer control over deleting stored scans of keys. If a seller of the house or prior tenant of an apartment scanned in a key or key fob into the system and moved out, they can forever access it. If you are the unfortunate person to move in afterwards, you would have no idea someone else can access your place with a fully functional key/fob.

              Local BBB

              BBB Cincinnati

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