Business ProfileforKings Toyota Inc.

Kings Toyota's service is overpriced, takes too long, and they don't pay attention to their customer service lines. Apart from that, here are some specific examples of their dishonesty from the past two years. Strike One was on 4/30/22, when they lied about me needing my car's license plate lights fixed. I soon found out they were actually working fine, so I didn't bother with the repairs. Strike Two was on 7/30/23, when they broke my dimmer switch. Their so-called "solution" of fixing it required ripping my car open and replacing the instrument panel altogether (if they're lucky enough to have it still be manufactured) and holding my car for God knows how long. I said "no," and they gave me three free oil changes. I'm down to one left now. Strike Three was on 8/9/24, when they damaged my calipers and misled me about the total service cost to fix that and my rear brakes. At first it was estimated to be ~$520, but then it was raised to ~$1,600 the next day. I then requested that my car be put back together, but once I arrived at Kings Toyota they told me that the calipers were already removed and could not be put back in. To make matters worse, the car could not be reassembled until I paid the full $1,600 price. The $300 reduction after negotiations and the free loaner they let me have in the meantime is not enough to make up for this mess, as we would have had our respective cars back earlier had they not messed with the calipers. I had previously warned Kings Toyota about them, and they knew about the calipers as they had already given me an estimate during the multipoint inspection weeks prior, and the total estimate of ~$520. It was after they tore apart the car including the calipers that they gave me the tripled estimate, and they refused to correct this unless I paid their ransom. What they did was unforgivable, and I already informed the Ohio Secretary of State about all this. I am done with them forever, and I hope they go bankrupt.