Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In August of 2022 a pool was installed by Cincinnati Pool and Patio and after the installation it was discovered that several things on the pool were installed incorrectly. Some things have been repaired but the pool is still unusable, and we are waiting to have the Liner Measured and replacement liner installed. It has been approximately 10 months since the issues have been reported to Cincinnati Pool and Patio and the pool has not been repaired Properly. Desired Resolution: Communication that is accurate and honest on when repairs will be made. Completion of the Job to Workman like standardsBusiness response
06/17/2023
Just a clarification of the facts, then our response.
This pool was installed by a contractor and all installation fees were paid directly to the contractor by the customer.
Cincinnati Pool & Patio did not install the pool, nor were we paid to install the pool.
We have taken on the responsibility of correcting the installation issues however and will continue to work towards the customers desired outcome.
Because Cincinnati Pool & Patio did not and does not build the pool purchased, we do not have staff to correct these issues internally. We must rely on outside labor to complete the required repairs and unfortunately, not all sub-contractors are as reliable, forthcoming and dependable as internal staff.
We are planning to have the liner issue corrected WITHIN THE NEXT FEW WEEKS.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
10731 Reading Road
Cincinnati, OH 45241-2528
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.