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          Cincinnati Pool & Patio has 1 locations, listed below.

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            Business ProfileCincinnati Pool & Patio

            Pool Contractors
            BBB accredited business

            Contact Information

            10731 Reading Road

            Cincinnati, OH 45241-2528

            Visit Website
            (513) 554-0000

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/25/2005

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Cincinnati Pool & Patio in Cincinnati, OH offers inground and above ground pools, pool installation, pool repair, hot tubs, spas, outdoor  kitchens, outdoor rooms, outdoor fireplace, grills, grill islands,  patio furniture & accessories.

            Products & Services

            Swimming Pools, Aboveground Pools, In Ground Pools, Pool Supplies, Pool Equipment, Pool Toys, Pool Chemicals, Hot Tubs, Spas, Hot Tub Supplies, Hot Tub Chemicals, Outdoor Furniture, Patio Furniture, Umbrellas, Patio Furniture Covers, Cast Aluminum Furniture, Sling Furniture, Cushion Furniture, Billiard Tables, Pool Tables, Outdoor Kitchens, Grills, Grill Islands, Outdoor Fireplace, Pergolas

            Business Details

            Location of This Business
            10731 Reading Road, Cincinnati, OH 45241-2528
            BBB File Opened:
            1/14/2002
            Years in Business:
            23
            Business Started:
            5/1/2001
            Business Incorporated:
            6/8/2001
            Accredited Since:
            7/25/2005
            Type of Entity:
            Corporation
            Alternate Business Name
            • Fairview Leisure, Inc.
            Business Management
            • Mr. Rob Robertson, District Manager
            • Mr. Mark Hicks, Owner
            Contact Information

            Principal

            • Mr. Rob Robertson, District Manager
            • Mr. Mark Hicks, Owner

            Customer Contact

            • Mr. Rob Robertson, District Manager
            • Mr. Matt, Store Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/09/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            In August of 2022 a pool was installed by Cincinnati Pool and Patio and after the installation it was discovered that several things on the pool were installed incorrectly. Some things have been repaired but the pool is still unusable, and we are waiting to have the Liner Measured and replacement liner installed. It has been approximately 10 months since the issues have been reported to Cincinnati Pool and Patio and the pool has not been repaired Properly. Desired Resolution: Communication that is accurate and honest on when repairs will be made. Completion of the Job to Workman like standards
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Leighton J

            12/15/2022

            Absolute FIASCO! Ordered pool cover in July, also ordered a pool closing. They set date for Oct 17 which was fine. I called on October 17 and was told cover had not been made yet but they would rush. After weeks of cleaning leaves out of pool they said pool cover was ready. Matt came out and the cover was the wrong size! Cover finally installed in middle of December, no apologies and Chris threatened to charge my **** without my authorization to get their money. On top of this they charge $110 service fee for driving to West Chester. The cover is not the color I ordered and they drilled more holes in my cement as they didn’t bother to come and measure. STAY AWAY!!

            Cincinnati Pool & Patio Response

            12/19/2022

            Thanks for the feedback. Well.. You did agree to the color change when notified that the manufacturer was out of the original color. They did make it in the wrong size initially and we had it re-made within the best timeframe they could. We are after all, at the mercy of the factory manufacturing these things. As far as the holes being drilled, you were also informed that the new cover would NOT match the old anchors in the concrete and you agreed to have the cover made to whatever the new dimensions would be. Also, you were credited the $110 service call for closing the pool, not installing the cover, that was on a separate invoice. And yes, we did measure for the cover. We appreciate your business and are certainly sorry things did not work out to your liking. Please call back into the store to pay the remaining balance on your outstanding invoice and discuss this with me personally if you like. I'm happy to hear feedback from all my customers. *** **

            Local BBB

            BBB Cincinnati

            More Info on Local BBB

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