Business ProfileforFamily RV Group

5/31/23-My husband & I went to Colerain Family RV in Colerain, OH to order a **** ***** ******* from the manufacturer & we wrote a personal check for $17,200 as a down payment which has cleared our bank. We were told we would receive the VIN & ETA of delivery of our new RV within a couple of days. 6/5/23-we received no info so I texted Aline Parsley, sales rep, requesting the VIN & ETA. At 5 pm 6/5/23, I received a call from Aline stating ***** discontinued the model & we would need to come into the dealership. My husband & I arrived at 6 pm 6/5/23, met Aline who tried to sell us another RV. We originally ordered a top tier ***** travel trailer & she was trying to sell us a low tier 5th wheel from ***** ******. We made it clear we wanted our money back several times during our interaction with Aline, her words to us as we were walking out the door was she would be off on Tuesday & if we wanted the 5th wheel to text her so she'd take it off the available inventory. I again said we wanted our money back & expected a check to be written that day; she said she would look into it. 6/6/23-I called the dealership at 930 am left a message for Nathan, finance manager requesting our deposit back. At 1030 am, I was directed to Phillip, another finance manager & requested the return our down payment & he said he would call back in the hour. I never received a phone call to pickup the check and no one answered my inquiries. 6/7/23- I called to request a check or direct deposit for the return of our down payment as we are now trying to purchase the same RV from another dealership tomorrow, Nathan said he would speak to his GM. 6/7/23, I spoke with Greg, GM and again requested a check or direct deposit. Greg said a request would have to be issued, it would take 10 business days & out of his control. I have been requesting the return of our deposit for 3 days & expect a check or direct deposit immediately so we don't lose out on the opportunity to purchase the RV tomorrow.