Business ProfileforValentine Research, Inc.

My issues began at ordering. I paid for expedited shipping, and the unit was sent ground. I did receive a refund for the shipping, but they seemed less than apologetic, but we moved on from it!After 30 days I made the decision that I wanted to go a different direction. Again, the technology is fine, but its no longer special, and there are other brands available that do more, for less $. Unfortunately, I work ***** hours a day, and didnt have a full day to devote to getting it returned until several days after the official 30-day mark.This is where it got very frustrating for me. At the time of this event there was absolutely nothing on their website with instructions on how to return a unit, with the exception of the statement that there was a 30-day return policy. I used their contact us form on their website to ask for instructions, and that went un-responded to for over 10 days. When I finally found an email for them, and reached out to their sales directly I was told that the 30 policy was written in stone, and I had missed it. I dont know about anyone else but in my experience most companies that stand behind their products allow for some fudge on that return window, especially considering there were no clear instructions on how to return the unit, and they ignored my initial outreach. Well, heres where it went off the rails! They told me the restocking fee would be $150.00, or 25% of the cost of the unit, and that I had 3 days to get them the unit or the whole thing was off. Needless to say, after some consideration I found these terms to be unreasonable. I expressed that to them and surprisingly got several very emotional replies from them pointing all the blame on me. They felt strongly they had done nothing wrong.