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Find a Location

CrossCountry Mortgage, LLC. has 615 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CrossCountry Mortgage, LLC.

      2160 Superior Ave E Cleveland, OH 44114-2102

      BBB Accredited Business
    • CrossCountry Mortgage, LLC.

      6611 Rockside Rd Ste 100 Independence, OH 44131-2344

      BBB Accredited Business
    • CrossCountry Mortgage, LLC.

      7550 Lucerne Dr Ste 206 Middleburg Heights, OH 44130-6503

      BBB Accredited Business
    • CrossCountry Mortgage, LLC.

      38850 Center Ridge Rd Ste 2 North Ridgeville, OH 44039-2761

      BBB Accredited Business
    • CrossCountry Mortgage, LLC.

      2217 E. 9th Street First Floor, Suite 100 Cleveland, OH 44145

      BBB Accredited Business

    Business ProfileforCrossCountry Mortgage, LLC.

    Mortgage Broker
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.48/5stars

    Average of 182 Customer Reviews

    Customer Complaints

    290 complaints closed in last 3 years

    105 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/21/2016

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers a full range of loan products and programs nationwide. They’re a Freddie Mac, Fannie Mae, and Ginnie Mae approved seller/servicer and offer a wide portfolio of home purchase, refinance, property investment, construction, and home equity products.

    Home financing solutions include:
    Conventional mortgages
    Jumbo loans
    VA home loans
    FHA loans
    CCM’s Signature Series programs
    New construction loans
    CCM CashPlus
    HECM and reverse mortgages

    Business Details

    This is a multi-location business.

    Find a Location

    CrossCountry Mortgage, LLC. has 615 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CrossCountry Mortgage, LLC.

        2160 Superior Ave E Cleveland, OH 44114-2102

        BBB Accredited Business
      • CrossCountry Mortgage, LLC.

        6611 Rockside Rd Ste 100 Independence, OH 44131-2344

        BBB Accredited Business
      • CrossCountry Mortgage, LLC.

        7550 Lucerne Dr Ste 206 Middleburg Heights, OH 44130-6503

        BBB Accredited Business
      • CrossCountry Mortgage, LLC.

        38850 Center Ridge Rd Ste 2 North Ridgeville, OH 44039-2761

        BBB Accredited Business
      • CrossCountry Mortgage, LLC.

        2217 E. 9th Street First Floor, Suite 100 Cleveland, OH 44145

        BBB Accredited Business
      Headquarters
      2160 Superior Ave E, Cleveland, OH 44114-2102
      BBB File Opened:
      4/26/2002
      Years in Business:
      21
      Business Started:
      6/27/2003
      Business Incorporated:
      6/27/2003
      Accredited Since:
      3/21/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 32151 for this business, issued by Ohio Department of Commerce / Division of Financial Institutions

      These agencies may include:

      Ohio Department of Commerce / Division of Financial Institutions

      77 South High Street, 21st Floor

      Columbus OH 43215

      (614) 728-8400

      Fax: (614) 7280380

      https://www.com.ohio.gov/fiin

      BBB records show a license number of RM.803095.000 for this business, issued by Ohio Department of Commerce / Division of Financial Institutions. The expiration date of this license is 12/31/2024.

      These agencies may include:

      Ohio Department of Commerce / Division of Financial Institutions

      77 South High Street, 21st Floor

      Columbus OH 43215

      (614) 728-8400

      Fax: (614) 7280380

      https://www.com.ohio.gov/fiin

      BBB records show a license number of 3029 for this business, issued by Ohio Department of Commerce / Division of Financial Institutions

      These agencies may include:

      Ohio Department of Commerce / Division of Financial Institutions

      77 South High Street, 21st Floor

      Columbus OH 43215

      (614) 728-8400

      Fax: (614) 7280380

      https://www.com.ohio.gov/fiin

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • The American Eagle Mortgage Corporation
      Business Management
      • Mr. Chuck Dindia, Manager
      • Mr. Alex J. Ragon Esquire, Corporate Counsel
      • Ms. Shannon Hendrix, Chief Marketing Officer
      Contact Information

      Principal

      • Mr. Alex J. Ragon Esquire, Corporate Counsel

      Customer Contact

      • Mr. Alex J. Ragon Esquire, Corporate Counsel
      Additional Contact Information

      Fax Numbers

      • (440) 845-3777
        Primary Fax

      Phone Numbers

      Customer Complaints

      290 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      182 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Fabian P

      1 star

      10/18/2024

      I am a disabled Veteran who is now living in his truck as of 18 OCT 24 because of the mishandling of making appointments by Cross Country Mortgage and who was given two dates to close on. The first date that cross country mortgage told me was going to close was 8 OCT 24. What do you naturally do when about to close on a house? That’s right, pack up and get ready to leave. Too bad Nick Phillips VP of Mortgage Banking, didn’t notify me until the 7th that I wasn’t going to close. All of this was blamed on the appraiser, who was hired a month after my loan was acccepted, in the very beginning of September. They will tell you they can do it in under 30 days and then will give you every excuse to not meet their timeline and not take any ownership of their own failures. Let’s pray they can take their heads out of their fourth point of contact and not mess around with anyone else’s lives for being a horrible servicing company.

      Local BBB

      BBB Serving Greater Cleveland

      BBB Reports On

      BBB reports on known marketplace practices.

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