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          AC Lens has 1 locations, listed below.

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            • AC Lens

              4265 Diplomacy Dr Columbus, OH 43228-3834

            Business ProfileAC Lens

            Contact Lenses

            Additional business information

            Additional Info:
            The principals of this firm, Peter Clarkson and Phil Dietrich are principals of PCPD, Inc and Baseball Rampage. BBB maintains separate report on those companies.
            See all additional business information

            Contact Information

            4265 Diplomacy Dr

            Columbus, OH 43228-3834

            Get Directions
            Visit Website
            Email this Business
            (614) 921-9892

            Business hours

            By Appt. Only
            Business Hours
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            AC Lens is an online retailer of contact lenses, eyeglasses, reading glasses, and other eye care products.

            Products & Services

            Contact Lenses

            Business Details

            Location of This Business
            4265 Diplomacy Dr, Columbus, OH 43228-3834
            Email this Business
            BBB File Opened:
            10/8/1999
            Years in Business:
            28
            Business Started:
            1/1/1996
            Business Started Locally:
            1/1/1994
            Business Incorporated:
            4/15/1998
            Type of Entity:
            Corporation
            Alternate Business Name
            • DiscountContactLenses.com
            • DiscountGlasses.com
            • Frame Boutique
            • Arlington Contact Lens Service, Inc.
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Mr. Peter M. Clarkson, President
            • Mr. Randy Fisher, General Manager
            • Mr. Robert Drumm, Director of Marketing
            Contact Information

            Principal

            • Mr. Peter M. Clarkson, President

            Customer Contact

            • Mr. Randy Fisher, General Manager
            Additional Contact Information

            Fax Numbers

            • (877) 291-8154
              Primary Fax
            • (614) 921-9866
              Other Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/05/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I received an empty box with no contact lenses in them. I attempted to email the company 7 days ago and still have not received a response from them. I would either like the contact lenses sent to me that I paid for or a reimbursement of what I paid for them which was $135.74. My Order # **********.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kaylee N

            04/16/2023

            Wanted to buy contacts since the *** made contacts inaccessible to the American people by their lobbying of the government to restrict affordable websites. Tried this website and accidentally ordered wrong, so contacted customer service. I tried to be respectful and cordial as possible even when I was confused and asked questions. Service was unclear and they got impatient with me after I didn’t know what they were talking about. I ended up finding out after asking specifically that I should be on the website and even then, I felt like I was imposing on them when I was asking how to approve payment on the ***** *** app which did not exist. I work in customer service so I understand how difficult it can be, but this was just unacceptable. They were just plain rude.

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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