Business ProfileforPrism Specialties of Columbus, Cincinnati, Dayton, S. Ohio, NKY, WV
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 171 Schofield Dr, Columbus, OH 43213-3804
- BBB File Opened:
- 3/22/2018
- Years in Business:
- 18
- Business Started:
- 9/7/2006
- Alternate Business Name
- RCJK, LLC
- ART of Central Ohio
- ERS of Columbus and SE Ohio
- Business Management
- Mr. Richard Walker, Owner
- Ms. Tina Balluff, General Manager
- Contact Information
Principal
- Mr. Richard Walker, Owner
Customer Contact
- Mr. Richard Walker, Owner
- Ms. Tina Balluff, General Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
As the result of a fire, Prism Specialties, a subsidiary of RCJK, LLC, picked up our refrigerator, oven, microwave, dishwasher, washer, and dryer in Sept 2022. When they were returned Oct 2023, 5 of the 6 appliances had damage. I reported this to our GC on Oct 11, who contacted Prism.
On Oct 17, I told our GC no one contacted us from Prism, so he reached out and ***** **** with Prism finally called. I sent her photos of the damages on that date but did not hear back until Nov 2. At that time, Prism offered $200 for the dryer damage, a new microwave, and would purchase replacement parts for everything else.
Nov 9, ***** texted with questions that were accusatory.
Nov 20 I emailed asking about replacement parts and the microwave with a timeline.
Nov 22, 2 men came to install the microwave but did not have proper tools or the bracket. I immediately reached out to the GM, **** ****** who said she would get with the crew and get back to me. A week went by with no report.
Finally on Dec 1 she emailed and said her husband would install the microwave on Dec 3. The replacement parts were in by Dec 27 and the crew came, missing a refrigerator door panel. A crew member called *****.
Jan 8, ***** left me a voice mail stating Prism would REPLACE the refrigerator. I sent a link of the model with a price and added sales tax, bringing the total to $4722.12. No response. Wrote again Jan 12. No response.
Wrote again Jan 18. ****, the GM, replied “we will…send you a check for the $4722.12”. I responded on Jan 18 saying they could pick up the damaged refrigerator once we have the new one. 34 days later, we have not received a check, received a phone call, text or email to follow up. Prism Specialties owes us $4722.12 as a result of damages.
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